ZipRecruiter

Log In

1

Call Center Fraud Analyst Jobs (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Dexian

Fraud Analyst

Leawood, KS · On-site

$20 - $22/hr

Fraud Analyst Overland Park, KS 6 + Months $20-22/HR Schedule: Hybrid (3 days onsite, 2 remote ... Requirements: 1+ year experience in fraud, customer service, or call center Strong communication ...

WAVSYS

Be Seen First

Fraud Analyst

Overland Park, KS · On-site

$22/hr

Conduct in depth analysis and/or investigations to identify and manage fraudulent activities ... One year experience in fraud, customer service or a call center environment * Technology ...

DL Evans Bank

Fraud Analyst

Boise, ID

The Fraud Analyst assumes the role of the Verafin administrator for the Bank's fraud management ... Serves as the Security Officer for the Boise Training Center * Assumes responsibility for ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Will have to take an assessment for Call Center Listening * Customer service experience ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Ability to work in a fast paced call center environment, balancing the need to support the inbound ...

Waukesha State Bank

Senior Fraud Analyst

Waukesha, WI · On-site

Waukesha State Bank's Senior Fraud Analyst plays a key role in protecting the bank and its ... call center with complex or high-risk situations. This position is ideal for a detail-oriented ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Ability to work in a fast paced call center environment, balancing the need to support the inbound ...

River Run Services LLC

Sr. BSA Fraud Analyst

Haverhill, MA · Hybrid

$26.75 - $37.45/hr

The Sr. BSA Fraud Analyst supports AML/CFT and fraud prevention efforts by investigating suspicious ... or call 978-462-3136. The salary range represents an estimate based on market data for this ...

next page

Showing results 1-20

People also search for

All JobsCall Center Fraud Analyst Jobs

Call Center Fraud Analyst information

See salary details

$30K

$64.6K

$99K

How much do call center fraud analyst jobs pay per year?

As of Jun 7, 2026, the average yearly pay for call center fraud analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are Call Center Fraud Analysts?

Call Center Fraud Analysts are professionals who monitor, detect, and investigate fraudulent activities within call center operations. Their main responsibilities include analyzing suspicious transactions, reviewing customer accounts, and identifying patterns that indicate potential fraud or security breaches. They work closely with other teams to prevent financial losses and protect customer information. Additionally, they may recommend improvements to fraud prevention processes and provide training to call center staff. This role is crucial for maintaining the integrity and trustworthiness of a company's customer service operations.

What is the difference between Call Center Fraud Analyst vs Customer Service Representative?

AspectCall Center Fraud AnalystCustomer Service Representative
CredentialsTypically requires knowledge of fraud detection, certifications like ACFE or related trainingGenerally requires customer service skills, high school diploma or equivalent
Work EnvironmentCall centers, financial institutions, telecom companiesRetail, telecom, banking customer service centers
Industry UsageFinancial services, telecom, insuranceRetail, telecom, banking
Search/Comparison IntentUnderstanding fraud detection roles, job requirementsCustomer service roles, job responsibilities

The main difference between a Call Center Fraud Analyst and a Customer Service Representative lies in their focus and expertise. Fraud Analysts specialize in detecting and preventing fraud, often requiring specific certifications and working within financial or telecom sectors. Customer Service Representatives handle general customer inquiries and support, with a broader focus on customer satisfaction. Both roles are vital in call center environments but serve distinct functions.

What are the key skills and qualifications needed to thrive as a Call Center Fraud Analyst, and why are they important?

To thrive as a Call Center Fraud Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, CRM systems, and possibly certifications like Certified Fraud Examiner (CFE) are typically beneficial. Excellent communication, problem-solving skills, and a high level of integrity help distinguish top performers in this role. These skills ensure accurate identification of fraudulent activity, effective customer support, and protection of organizational assets.

What are some common challenges faced by Call Center Fraud Analysts, and how can they be addressed?

Call Center Fraud Analysts often encounter the challenge of quickly identifying sophisticated fraud attempts while maintaining a positive customer experience. Balancing vigilance with empathy is key, as analysts must question suspicious activity without alienating legitimate customers. Staying updated on evolving fraud tactics and utilizing advanced fraud detection tools can help analysts remain effective. Regular training, collaboration with IT and security teams, and clear escalation procedures also support swift and accurate resolution of fraud cases.
What cities are hiring for Call Center Fraud Analyst jobs? Cities with the most Call Center Fraud Analyst job openings:
What states have the most Call Center Fraud Analyst jobs? States with the most job openings for Call Center Fraud Analyst jobs include:
Fraud Analyst (Call Center)

Fraud Analyst (Call Center)

Collabera

Phoenix, AZ

$18 - $22/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 12 months (Contract to Hire)

Pay Rate: $18-$22

Shift Hours

  • Sun - Thurs; 4:00 PM - 12:30 AM; or
  • Sat,Tues,Wed,Thurs,Fri; 4:00 PM - 12:30 AM; or 
  • Sun,Mon,Tues,Wed,Thurs; 5:30 PM - 2:00 AM 

Training Hours: Mon - Fri; 8 AM - 5 PM (4 weeks)

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority. 

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor 

Pay Rate Basis:

  • Tier I: Fraud and Call Center Exp
  • Tier II: Fraud and no Call Center or Call Center and no Fraud
  • Tier III: No Call Center and no Fraud but good customer service exp
Qualifications
  • Customer Service/Call Center assessment is a REQUIREMENT and the test score MUST be 80% or higher for submission
  • Customer service experience, demonstrated commitment to providing quality customer service 
  • Proven history of dependability 
  • Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer 
  • Ability to work a flexible schedule to meet business needs 
  • Experience working in a team environment 
  • Ability to think critically and use good, sound judgment in decision making 
  • Self-motivated and goal-oriented 
  • Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. 
  • Excellent verbal and written communication skills 
  • Ability to effectively handle difficult client issues 
  • Proficiency in dealing with customers issues in both a routine and complex environment 
  • Ability to multi-task and proven track record of working independently 
  • Ability to adapt quickly to changes in the environment 


Desired Skills: 

  • College degree or commensurate work experience preferred 
  • 2-4 years of customer service experience 
  • Inbound/Outbound call center experience and/or fraud experience 
  • Knowledge of banking operations 
  • Knowledge of fraud systems applications
Additional Information

To know more about the position or to schedule an interview, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)Collabera.com

Apply