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Call Center Dialer Administrator Jobs (NOW HIRING)

Fabergent

Avaya Dialer Administrator

Phoenix, AZ · On-site

... call standards set at the federal and or state level Leverage workflow and business system ... Experience with dialer technology and lead campaign management for an outbound contact center ...

Rock Connections

Dialer Administrator I

Cypress, TX · On-site

$24.52 - $34.13/hr

Call center experience required. * Dialer experience preferred. * 1 year of SQL experience required. * 1-2 years of experience in Access. * SAS experience preferred. * Operates under significant ...

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site +1

$24.52 - $34.13/hr

Call center experience required. * Dialer experience preferred. * 1 year of SQL experience required. * 1-2 years of experience in Access. * SAS experience preferred. * Operates under significant ...

Cuboid IT Solutions

Product Owner

Santa Clara, CA · On-site

Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...

DCM Services LLC

Call Center Dialing Administrator

$58K - $72K/yr

About the Role We're looking for a Call Center Dialing Admin to own the day-to-day setup ... Requirements What You'll Do Dialer & Queue Administration - FACS and LiveVox * Build, configure ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD)

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD)

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Swbc

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD)

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

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Call Center Dialer Administrator information

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How much do call center dialer administrator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center dialer administrator in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center dialer administrator?

A Call Center Dialer Administrator is a professional responsible for managing and maintaining the automated dialing systems used in call centers. Their primary duties include configuring dialer campaigns, monitoring system performance, troubleshooting technical issues, and ensuring compliance with regulatory requirements. They also work closely with IT teams and call center managers to optimize dialing strategies, improve agent productivity, and maximize contact rates. This role requires strong technical skills, attention to detail, and a deep understanding of call center operations.

What are the key skills and qualifications needed to thrive as a call center dialer administrator?

To thrive as a Call Center Dialer Administrator, you need expertise in call center operations, database management, and a solid understanding of dialer systems, often supported by experience in IT or telecommunications. Familiarity with dialer platforms like Five9, Genesys, or Noble Systems, as well as certifications such as CompTIA A+ or vendor-specific credentials, is highly beneficial. Strong analytical skills, problem-solving ability, and effective communication are important soft skills for optimizing campaigns and collaborating with team members. These skills ensure efficient call flow, regulatory compliance, and improved operational productivity within the call center environment.

What are some common challenges faced by call center dialer administrators, and how can they be managed effectively?

Call Center Dialer Administrators often encounter challenges such as maintaining high system uptime, optimizing dialer performance for changing campaign needs, and ensuring compliance with dialing regulations. Effective management involves regularly monitoring system health, collaborating closely with IT and operations teams to troubleshoot issues, and staying current with industry best practices and legal requirements. Proactively communicating with call center managers about campaign goals and system limitations also helps address potential problems before they impact productivity.

What is the difference between Call Center Dialer Administrator vs Call Center Supervisor?

AspectCall Center Dialer AdministratorCall Center Supervisor
Primary RoleManages dialer systems, optimizes outbound calling campaigns, ensures system functionalityOversees daily call center operations, manages agents, monitors performance
Required SkillsTechnical knowledge of dialer software, data management, troubleshootingLeadership, communication, team management
Work EnvironmentOffice-based, technical settingOffice or call center environment, supervisory role
Common CertificationsIT or technical certifications, CRM software knowledgeCustomer service or management certifications

While both roles are essential in a call center, the Call Center Dialer Administrator focuses on managing and maintaining dialer systems to improve outbound campaigns. In contrast, the Call Center Supervisor oversees overall call center operations and team performance. Understanding these differences helps in selecting the right career path or job focus within call center environments.

More about Call Center Dialer Administrator jobs

What are popular job titles related to Call Center Dialer Administrator jobs?

For Call Center Dialer Administrator jobs, the most frequently searched job titles are:

Call Center Dialer Administrator jobs near you
Infographic showing various Call Center Dialer Administrator job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Avaya Dialer Administrator

Phoenix, AZ • On-site

Fabergent
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Fabergentexternal

Full-time

Re-posted 19 days ago

Job description

Job Description

Description:

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.

Responsibilities:

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives

Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates

Determine the extent blended techniques can be used to maximize contact and service to our students

Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level

Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation

Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment

Performs other duties as assigned or apparent


Qualifications

Basic Qualifications:

Experience with dialer technology and lead campaign management for an outbound contact center

Requires an understanding of communications technology, both hardware and software, and its application to address business needs

Experience mentoring co-workers on dialer best practices

Additional Qualifications:

Strong verbal and written communication skills to effectively interact with internal and external customers

Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus

Knowledge of Pearl Scripting, SQL, Linux Administration and contact center analysis preferred

High level of analytical, strategic planning and organizational ability is required

Must possess the ability to prioritize and perform multiple tasks simultaneously

Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff

Must possess the ability to effectively communicate with others, perform work in a team environment, and relay necessary information as appropriate

Additional Information

All your information will be kept confidential according to EEO guidelines.

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