ZipRecruiter

Log In

1

Call Center Data Analyst Jobs in Texas (NOW HIRING)

Socket.dev

Director, Call Center Operations

Bedford, TX · On-site

Director, Call Center Operations The Director, Call Center Operations is responsible for delivering ... Strong analytical and financial acumen with the ability to translate data into operating decisions.

AA2IT

HP Call Center Eligibility Spc

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Client Call Center Eligibility Spc Location Fort Worth 76104 Pay : 35-40/HR on W2 Duties: Job ... Preferred Skills & Experience: -Data Analysis experience. -Fast and Accurate data entry. -Knowledge ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Ability to analyze operational data and implement process improvements. * Bilingual (English ...

OmniCall Data Solutions

Call Center Rep

Houston, TX · On-site

$12/hr

At OmniCall Data Solutions we understand that research gives you an edge over the rest, and you ... Our call center agents help collect research data over the phone at our Houston location. Full Time ...

Serenity Healthcare

Call Center Supervisor

Irving, TX · On-site

$50/hr

Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms ... Leverage data-driven insights to oversee intricate processes * Manage performance metrics, policies ...

Serenity Healthcare

Call Center Supervisor

Irving, TX · On-site

$50/hr

Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms ... Leverage data-driven insights to oversee intricate processes * Manage performance metrics, policies ...

previous pagenext page

Showing results 21-40

All JobsCall Center Data Analyst JobsCall Center Data Analyst Jobs in Texas

Call Center Data Analyst information

See Texas salary details

$13

$35

$60

How much do call center data analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center data analyst in Texas is $35.47, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $42.98 per hour, depending on experience, location, and employer.

What does a call center data analyst do?

A Call Center Data Analyst is responsible for collecting, analyzing, and interpreting data related to call center operations. They monitor key performance indicators such as call volume, average handling time, customer satisfaction, and agent performance to identify trends and areas for improvement. By providing actionable insights, they help management make informed decisions to optimize efficiency, enhance customer experience, and achieve business goals. Their work often involves generating reports, creating dashboards, and collaborating with teams to implement data-driven strategies.

What are the key skills and qualifications needed to thrive as a call center data analyst?

To thrive as a Call Center Data Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in statistics or a related field, often supported by a relevant degree. Familiarity with data analysis tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI is typically required. Attention to detail, problem-solving abilities, and effective communication are standout soft skills for this role. These competencies are crucial for transforming raw call center data into actionable insights that drive operational improvements and enhance customer experience.

How does a call center data analyst typically collaborate with other departments to improve customer service outcomes?

Call Center Data Analysts work closely with teams such as operations, customer service, and quality assurance to identify trends and areas for improvement based on data insights. They often present findings in meetings or through reports, recommending actionable strategies to enhance efficiency and customer satisfaction. Effective collaboration requires strong communication skills and the ability to translate complex data into understandable recommendations for non-technical stakeholders. This cross-functional teamwork is essential for driving process improvements and achieving organizational goals.

What is the difference between Call Center Data Analyst vs Customer Service Representative?

AspectCall Center Data AnalystCustomer Service Representative
Required SkillsData analysis, Excel, SQL, reportingCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, focused on data and reportingCall center, direct customer interaction
Industry UsageBusiness, finance, healthcare, telecomRetail, telecom, service industries

The Call Center Data Analyst primarily focuses on analyzing call data, generating reports, and improving call center performance through data insights. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. While both roles may work in call centers, their core responsibilities and skill sets differ significantly.

What cities in Texas are hiring for Call Center Data Analyst jobs?

Cities in Texas with the most Call Center Data Analyst job openings:

Infographic showing various Call Center Data Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $73,776 per year, or $35.5 per hour.

Call Center Manager

Houston, TX • On-site

Perdue, Brandon, Fielder, Collins and Mott L.L.P.
Law Firms • 201 - 500 employees
Learn more about Perdue, Brandon, Fielder, Collins and Mott L.L.P.external

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fast‑paced environment, enjoys coaching others, and excels at problem‑solving.Key ResponsibilitiesOversee supervisors to ensure compliance with quality standards, deadlines, and established procedures. Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.Analyze information and evaluate outcomes to determine the most effective solution and resolve issues. Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.Provide guidance on complex issues and resolve escalated complaints.Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.Communicate effectively with internal teams and external stakeholders.Perform administrative tasks and maintain accurate documentation.Other duties as assigned.Required Skills & QualificationsStrong leadership, coaching, and conflict‑resolution abilities.Exceptional communication skills (verbal and written).Proficient in Microsoft Excel, Word, Office Suite, and SQL.Skilled in data analysis, decision‑making, and problem‑solving.Knowledge of administration, customer service principles, and office procedures.High dependability and ability to manage multiple priorities.High school diploma or equivalent.Minimum three (3) or more years of professional work experience.
Job Posted by ApplicantPro