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Call Center Data Analyst Jobs in Ohio (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Position Overview We are seeking a dedicated and dynamic Call Center Agent to join our customer ... Proficient with computer systems and data entry. Additional Information * Competitive salary ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

Position Overview We are seeking a dedicated and dynamic Call Center Agent to join our customer ... Proficient with computer systems and data entry. Additional Information * Competitive salary ...

Nexxaworks

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Position Overview We are seeking a dedicated and dynamic Call Center Agent to join our customer ... Proficient with computer systems and data entry. Additional Information * Competitive salary ...

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...

Equitas Health, Inc.

Call Center Agent

Columbus, OH · On-site

$17.79 - $22.21/hr

Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... With minimal supervision, demonstrates the ability to research and analyze information from various ...

H5 Data Centers

Data Center NOC Analyst

Cincinnati, OH · On-site

$20 - $23/hr

Experience in a call center / helpdesk environment / customer support role. * Customer service experience. * IT System qualifications would be a bonus. * A comprehensive understanding of the data ...

Twine Chart

Call Center Customer Service Agent

Akron, OH · On-site

... data visualization and analytics solutions. We empower businesses to make informed decisions by ... We are currently seeking a dedicated and enthusiastic Call Center Customer Service Agent to join ...

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Call Center Data Analyst information

What does a call center data analyst do?

A Call Center Data Analyst is responsible for collecting, analyzing, and interpreting data related to call center operations. They monitor key performance indicators such as call volume, average handling time, customer satisfaction, and agent performance to identify trends and areas for improvement. By providing actionable insights, they help management make informed decisions to optimize efficiency, enhance customer experience, and achieve business goals. Their work often involves generating reports, creating dashboards, and collaborating with teams to implement data-driven strategies.

What are the key skills and qualifications needed to thrive as a call center data analyst?

To thrive as a Call Center Data Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in statistics or a related field, often supported by a relevant degree. Familiarity with data analysis tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI is typically required. Attention to detail, problem-solving abilities, and effective communication are standout soft skills for this role. These competencies are crucial for transforming raw call center data into actionable insights that drive operational improvements and enhance customer experience.

How does a call center data analyst typically collaborate with other departments to improve customer service outcomes?

Call Center Data Analysts work closely with teams such as operations, customer service, and quality assurance to identify trends and areas for improvement based on data insights. They often present findings in meetings or through reports, recommending actionable strategies to enhance efficiency and customer satisfaction. Effective collaboration requires strong communication skills and the ability to translate complex data into understandable recommendations for non-technical stakeholders. This cross-functional teamwork is essential for driving process improvements and achieving organizational goals.

What is the difference between Call Center Data Analyst vs Customer Service Representative?

AspectCall Center Data AnalystCustomer Service Representative
Required SkillsData analysis, Excel, SQL, reportingCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, focused on data and reportingCall center, direct customer interaction
Industry UsageBusiness, finance, healthcare, telecomRetail, telecom, service industries

The Call Center Data Analyst primarily focuses on analyzing call data, generating reports, and improving call center performance through data insights. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. While both roles may work in call centers, their core responsibilities and skill sets differ significantly.

What cities in Ohio are hiring for Call Center Data Analyst jobs?

Cities in Ohio with the most Call Center Data Analyst job openings:

Infographic showing various Call Center Data Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution.

Call Center Representative (Inside Sales)

Cincinnati, OH • On-site

Great Day Improvements: A Family of Brands
Construction • 201 - 500 employees
Learn more about Great Day Improvements: A Family of Brandsexternal

$16.25 - $16.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Overview
Champion Window - Call Center Representative / Inside Sales
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour
Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
Responsibilities
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
Qualifications
* 1-3 years' experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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