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Call Center Customer Service Rep Jobs in Illinois

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

... Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ... It's crucial that the person in this position is customer service oriented and has the ability to ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

... Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ... It's crucial that the person in this position is customer service oriented and has the ability to ...

Calculated Hire

Customer Support Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Business Service Center - Customer Support Representative Openings Job Summary The Business Service ... Prior call center, customer service, clerical, data entry, or operations experience * Associate ...

First Staff Services

Be Seen First

Customer Service Representative

Rosemont, IL · On-site

$21 - $21.50/hr

We're looking for a motivated Customer Service Rep to provide excellent customer service to our ... Responsibilities: · Responds to a minimum of 40 calls per day in an inbound call center. · Input ...

New

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... The associate provides excellent customer service through phone calls, emails and/or online chat ...

New

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team ... You will be responsible for helping customers by providing product and service information and ...

Pldi

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team ... You will be responsible for helping customers by providing product and service information and ...

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Call Center Customer Service Rep information

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What are popular job titles related to Call Center Customer Service Rep jobs in Illinois?

For Call Center Customer Service Rep jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Illinois look for?

The top searched job categories for Call Center Customer Service Rep jobs in Illinois are:

What cities in Illinois are hiring for Call Center Customer Service Rep jobs?

Cities in Illinois with the most Call Center Customer Service Rep job openings:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Call Center Representative

A ANDI MEDICAL TRANSPORTATION INC.

Palos Hills, IL • On-site

$16.25 - $20.25/hr

Full-time

PTO

Re-posted 8 hours ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. 
Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively