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Call Center Customer Service Inbound Outbound Jobs in New York

Customer Service

Eatontown, NJ ยท On-site

$15.50 - $20.25/hr

... our call center department. The Agent will take and process orders, resolve customer issues ... Center Agent is the first point of contact for our customers, handling inbound and outbound calls ...

Call Center Agent

Manhattan, NY ยท On-site

$47K - $52K/yr

Answer inbound customer calls promptly and professionally. * Provide accurate information regarding products and services. * Resolve customer complaints and issues efficiently and courteously.

Call Center Rep

Manhattan, NY ยท On-site

$17.75 - $22/hr

... customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound ...

New

Inbound Call Center Representative Join Team Mavis at our state-of-the-art Call Center in Millwood ... Have 6+ months of sales or customer service experience Requirements: * 18+ years of age * Legally ...

Call Center Rep

New York, NY ยท On-site

$17.50 - $22/hr

... customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound ...

Showing results 21-40

Call Center Customer Service Inbound Outbound information

What cities in New York are hiring for Call Center Customer Service Inbound Outbound jobs?

Cities in New York with the most Call Center Customer Service Inbound Outbound job openings:

Medical Call Center Representative

Springfield, NJ โ€ข On-site

$16.75 - $20.75/hr

Other

Medical, Retirement, PTO

Posted 17 days ago


Job description

Benefits:

401(k) matching

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional MEDICAL Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customerโ€™s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively