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Call Center Customer Service Inbound Outbound Jobs in Indiana

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent service and resolving any issues or concerns they may ...

Diamondpick

Call Center Agent

Warsaw, IN · On-site

$12.75 - $16.75/hr

Job Title: Call Center Agent (CSR) Answer incoming calls from shareholders, brokers and ... Job Duties: • Adhere to daily schedule by being available to take inbound calls as scheduled • ...

New

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

... Center Team Lead to help drive our customer experience and sales opportunities This is a hands-on ... customer service representatives • Monitor inbound and outbound call activity • Coach team ...

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Call Center Customer Service Inbound Outbound information

What cities in Indiana are hiring for Call Center Customer Service Inbound Outbound jobs?

Cities in Indiana with the most Call Center Customer Service Inbound Outbound job openings:

Infographic showing various Call Center Customer Service Inbound Outbound job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Outbound Call Center Representative

Carmel, IN • On-site

Syra Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about Syra Healthexternal

Other

Re-posted 28 days ago

Job description

SH-1004 Outbound Call Center Representative, IN
Duties/Responsibilities:
  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.
Education and Experience:
  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.

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