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Call Center Customer Service Inbound Outbound Jobs in Georgia

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

Intralot

Call Center Operator

Duluth, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment ...

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All JobsCall Center Customer Service Inbound Outbound JobsCall Center Customer Service Inbound Outbound Jobs in Georgia

Call Center Customer Service Inbound Outbound information

What cities in Georgia are hiring for Call Center Customer Service Inbound Outbound jobs?

Cities in Georgia with the most Call Center Customer Service Inbound Outbound job openings:

Infographic showing various Call Center Customer Service Inbound Outbound job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Call Center Representative - Customer Retention & Sales Support

Augusta, GA • On-site

Zodiac Solutions
Library and Information Services • 11 - 50 employees
Learn more about Zodiac Solutionsexternal

$16 - $17/hr

Contractor

Re-posted 23 days ago

Job description

Call Center Representative – Customer Retention & Sales Support

Location: Augusta, GA (Onsite – 5 Days/Week)
Pay Rate: $16–$17/hr on W2
Interview Type: In-Person Interview Required

Job Summary

We are hiring a motivated and customer-focused Call Center Representative for our Augusta, GA location. This is a fully onsite position ideal for candidates with prior call center, customer service, customer retention, or sales support experience.

The ideal candidate will have strong communication skills, the ability to handle high-volume inbound/outbound calls, and experience assisting customers in a fast-paced call center environment.

Key Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Promote, retain, and support company products and services
  • Assist customers with service requests, account inquiries, and issue resolution
  • Provide excellent customer service while maintaining high customer satisfaction
  • Explain fees, billing adjustments, and service options clearly to customers
  • Follow structured call flows and company procedures during customer interactions
  • Demonstrate active listening and problem-solving skills
  • Negotiate and process customer retention/save requests when applicable
  • Maintain accurate call notes and customer records
  • Meet performance metrics related to customer experience and productivity
Required Qualifications
  • Prior experience in a call center environment is required
  • Experience in customer service, customer retention, sales, or collections preferred
  • Strong verbal communication and interpersonal skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Ability to multitask and navigate computer systems efficiently
  • High School Diploma or GED required
  • Ability to work onsite 5 days per week in Augusta, GA
Preferred Skills
  • Customer Retention
  • Inbound/Outbound Calling
  • Sales Support
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Problem Solving
  • Active Listening
  • Data Entry
  • Customer Support
Work Location

621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907

Additional Information
  • Fully onsite role
  • In-person interview mandatory
  • Immediate interview and quick hiring process

Keywords for Indeed SEO:
Call Center Representative, Customer Service Representative, Customer Support, Customer Retention Specialist, Call Center Agent, Inbound Call Center, Outbound Calling, Sales Support Representative, Customer Care Representative, CSR, Augusta GA Jobs, Onsite Customer Service Jobs