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Call Center Customer Service Inbound Outbound Jobs in California

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily) What We're Looking For * Previous customer service or call center experience preferred

McCall Staffing Services

Be Seen First

Customer Service - Call Center - OnSite

San Francisco, CA · On-site

$23 - $25/hr

... inbound/outbound calls daily, so comfort with call volume and quick turnaround between ... customer service, administrative, call center, or operations support experience preferred ...

R.C. Willey

Call Center Customer Service

Roseville, CA · On-site

$18/hr

Call Center Customer Service-$18/hr, *THIS IS AN ON-SITE POSITION* RC Willey is seeking a dedicated, friendly, and enthusiastic full-time Call Center Customer Service Associate to join our team at ...

Healthcare Support Staffing

Customer Service I

Livermore, CA · On-site

$18.75 - $25.50/hr

Summary: The main function of a call center/customer service specialist is to interact with ... Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities:

TAD PGS, Inc

Call Center Agent

El Segundo, CA

$21/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

Tad PGS

Call Center Agent

El Segundo, CA · On-site

$25/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · On-site

$25/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

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Call Center Customer Service Inbound Outbound information

What cities in California are hiring for Call Center Customer Service Inbound Outbound jobs?

Cities in California with the most Call Center Customer Service Inbound Outbound job openings:

Infographic showing various Call Center Customer Service Inbound Outbound job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Call Center CSR

Petaluma, CA • On-site

John Owens Services Inc
Personal Services • 51 - 200 employees
Learn more about John Owens Services Incexternal

$20 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.
We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.
What You'll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customer's needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily)
What We're Looking For
  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment
Schedule & Compensation
  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth

If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.

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