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Call Center Crs Jobs (NOW HIRING)

HeartLine, Inc.

211 Call Specialist

Oklahoma City, OK · On-site

$13 - $14/hr

All client and resource information will be recorded accurately in the appropriate contact center ... Must achieve AIRS or CRS certification within 3 years of becoming eligible. * Physically able to ...

Sagility

Quality Analyst

Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...

The Info Center

Community Navigator - Full-time

Taylor, MI · On-site

$19.50 - $25/hr

Deliver exceptional customer service in a high-volume call center and community environment while ... Inform USA Community Resource Specialist (CRS) or Community Resource Specialist - Aging ...

Sagility LLC

Quality Analyst

Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ... Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when ...

ASCP

Customer Relations Specialist

Chicago, IL

The Customer Relations Specialist (CRS) is responsible for ensuring timely and accurate ... Qualifications and Requirements: * 1-3 years of experience in customer service/call center ...

DDS Lab

Technical Consultant Removable

Tampa, FL · On-site

... Track/CRS) including saving and attaching photos to case records. * Maintain key performance ... call center area. * Superior attention to detail * Dependable and reliable; willing to take on ...

DDS Lab

Technical Consultant Ortho

Tampa, FL · On-site

... system (LabTrack/CRS) including saving and attaching photos to case records. * Maintain key ... call center area. * Superior attention to detail. * Fluent in written and spoken English.

DDS LAB LLC

Technical Consultant Ortho

Tampa, FL

... system (LabTrack/CRS) including saving and attaching photos to case records. * Maintain key ... call center area. * Superior attention to detail. * Fluent in written and spoken English.

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Call Center Crs information

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How much do call center crs jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center crs in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Crs vs Customer Service Representatives?

AspectCall Center CrsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared office spaceOffice settings, retail, or remote
Industry UsageCommonly used in call centers and telecommunication companiesBroader, including retail, banking, and healthcare
Job FocusHandling inbound/outbound calls, technical supportAssisting customers, resolving issues, providing info

Call Center Crs primarily focus on managing calls in call center environments, often with technical or product support roles. Customer Service Representatives have a broader scope, working in various industries to assist customers through multiple channels. Both roles require similar credentials and training but differ mainly in work setting and specific job functions.

What is CRS in call center?

CRS in a call center typically stands for Customer Response System or Customer Recording System, which are tools used to manage customer interactions, record calls, and improve service efficiency. Call center agents often use CRS software to access customer information, log interactions, and follow scripts, enhancing overall communication and support quality.

What are some common challenges faced by Call Center Customer Representatives, and how can they effectively manage them?

Call Center Customer Representatives often face challenges such as handling a high volume of calls, managing difficult or upset customers, and meeting performance metrics like call resolution time. Effective communication, patience, and active listening are key to overcoming these challenges. Many successful representatives use stress-management techniques and regularly seek feedback from supervisors to improve their approach. Collaboration with teammates and support from team leads also help in sharing solutions and maintaining a positive work environment.

What are Call Center CRs?

Call Center CRs, or Customer Representatives, are professionals who handle customer inquiries, complaints, and support requests via phone, email, or chat. They serve as the primary point of contact between a company and its customers, working to resolve issues, provide information about products or services, and ensure customer satisfaction. Call Center CRs play a crucial role in maintaining a positive company image and often use specialized software to manage and document interactions. Strong communication, problem-solving skills, and patience are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a Call Center Customer Representative (Call Center CRS), and why are they important?

To thrive as a Call Center Customer Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, active listening, and resilience are essential soft skills that help in managing challenging customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and contributing to customer satisfaction and retention.
Infographic showing various Call Center Crs job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, and 98% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
211 Call Specialist

211 Call Specialist

HeartLine, Inc.

Oklahoma City, OK • On-site

$13 - $14/hr

Full-time

Posted 11 days ago

Job description

Description:

MUST RESIDE IN OKLAHOMA

Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database.

JOB RESPONSIBILITIES:

  • Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice.
  • Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.
  • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.
  • Identify and reflect the feelings of all contacts.
  • Identify line of business and log accordingly.
  • Assess contact’s needs or situation using pertinent questions and follow protocol.
  • Provide appropriate screenings for specialized programs or appointment setting.
  • Advocate for clients when appropriate.
  • Complete assessments for clients in high-risk situations.
  • Access 2-1-1 database for resources and appropriately refer contacts.
  • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.
  • Maintain accurate data collection on all contacts in the appropriate database.
  • Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously.
  • Complete all training for new programs and services related to 2-1-1 and providing feedback as needed.
  • Actively participate with the team as needed.
  • Ability to work alternative schedules.
  • Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules.
  • Ability to handle and manage stress due to scope and type of calls/texts that may be received.
Requirements:


  • High school diploma/GED requiredBachelor’s degree in social work, sociology or related field preferred.
  • One-year experience in contact center, crisis hotline or information and referral service preferred.
  • Equivalent combination of education and experience will be considered
  • Bilingual in English and Spanish preferred.

REQUIRED SKILLS AND ABILITIES:

  • Ability to effectively assess client needs and show sensitivity to issues presented by contacts.
  • Excellent communication skills
  • Excellent computer literacy
  • Self-starter
  • Effective time management
  • Ability to work in a high paced contact center.
  • Ability to work in multiple client management databases.
  • Proficiency in Microsoft Office products such as Outlook, required.
  • Access or other relational database experience, helpful.
  • Demonstrated knowledge of health and human services desired.
  • AIRS or AAS certification preferred. Must achieve AIRS or CRS certification within 3 years of becoming eligible.
  • Physically able to lift 20 pounds, bend/stoop
  • Sit for long periods of time and talk on the telephone

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