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Call Center Compliance Analyst Jobs (NOW HIRING)

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Maintain compliance with call recording standards and privacy requirements * Resolve escalated ... Ability to analyze performance data and make informed decisions * Proficiency with call center ...

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Ensure compliance with company pricing policies and acquisition standards. * Maintain professional ...

Ensure Call Center compliance with Tarlani policies and procedures. * Ensure that all requests for services are responded to in an appropriate and timely manner. * Attend and participate in all in ...

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Maintain compliance with call recording standards and privacy requirements * Resolve escalated ... Ability to analyze performance data and make informed decisions * Proficiency with call center ...

COMPLIANCE ANALYST Location: On-site in Richmond, VA Department: Compliance Position Range: $55,000 ... Center, Paid Time Off and elective dental benefits. We offer wellness programs and support a ...

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Ensure compliance with company pricing policies and acquisition standards. * Maintain professional ...

As a Compliance Analyst, you will play a crucial role in supporting our content generation while ... Review expert call transcripts to detect and resolve instances of material nonpublic and ...

Call Center Trainer Skills: Call Center, BPO training, Training Delivery, Virtual Training ... Drive training completion on compliance and developmental courses * Conduct training needs analysis ...

Review and analyze compliance reports and other documents for suspicious/unusual patterns of ... Review Know Your Customer Form, officer call reports and research names on the internet. In ...

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Authorizing replacements or ...

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Authorizing replacements or ...

Showing results 21-40

Call Center Compliance Analyst information

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$30K

$64.6K

$99K

How much do call center compliance analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center compliance analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Compliance Analyst jobs?

For Call Center Compliance Analyst jobs, the most frequently searched job titles are:

Call Center Manager

Claremore, OK • On-site

JT Services
Facilities Support Services • 51 - 200 employees

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago


Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.