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Call Center Collections Manager Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

We are seeking an experienced and results-driven Debt Recovery Manager to oversee and lead collections operations within a fast-paced call center environment. This role is responsible for managing ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

We are seeking an experienced and results-driven Debt Recovery Manager to oversee and lead collections operations within a fast-paced call center environment. This role is responsible for managing ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

We are seeking an experienced and results-driven Debt Recovery Manager to oversee and lead collections operations within a fast-paced call center environment. This role is responsible for managing ...

AllianceOne

Call Center Supervisor

Port Saint Lucie, FL · On-site

$21/hr

Call Center Supervisor Location: Port St. Lucie, FL(On-Site) Travel Required: Must be able to ... Prior leadership in first party collections, recovery, or delinquency management at a bank, credit ...

Aliance one

Call Center Supervisor

Port Saint Lucie, FL · On-site

$21/hr

Call Center Supervisor Location: Port St. Lucie, FL (On-Site) Travel Required: Must be able to ... Prior leadership in first party collections, recovery, or delinquency management at a bank, credit ...

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Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities in Florida are hiring for Call Center Collections Manager jobs?

Cities in Florida with the most Call Center Collections Manager job openings:

Remote Collections Specialist

Orlando, FL • Remote

BCA Financial Services
Finance and Insurance • 51 - 200 employees
Learn more about BCA Financial Servicesexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Description

$17/hour + Monthly Commission | Full-Time | Monday-FridayMake an impact-while working from home.

Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we'd love to meet you. You'll play an important role in helping consumers navigate their financial responsibilities with respect and care. We'll provide the equipment, tools, training, and support-you bring the drive to succeed.


What We Offer:

  • $17/hour + monthly commission opportunities
  • Consistent Monday-Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You'll Do:

  • Talk with consumers to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment and payment plans.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)

Requirements

Qualifications:

  • 1+ year of experience in a call center, customer service, billing, or collections
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:

  • Must reside in: FL, MO, SC, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins


BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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