Call Center Collection Jobs in Georgia (NOW HIRING)

Description Pay Grade: F Click HERE for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide.

We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.

No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you 13 paid holidays-M-F work schedule-Excellent benefit package All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Job Responsibilities Provides phone management for the WIC Nutrition Program. Position responsible for answering phone, scheduling new WIC appointments, rescheduling current appointments giving directions and or/general information to persons seeking information for the WIC program. The Call Center is in Brunswick but will cover WIC calls for all 8 counties.

Will perform other caseload management functions such as maintaining appointment reminder system and assuring WIC in-reach is conducted using monthly WIC reports, completing WIC Nutrition Assistant modules to assist with nutrition education. Applicants must be very detail oriented and possess strong customer service skills. 1.

Receives, screens and directs telephone communications 2. Opens, sorts and routes incoming mail, answer correspondence, and prepares outgoing mail 3. Proofreads or verifies existing documents, reports, mathematical figures, etc.

to ensure accuracy 4. Provides general clerical support to the District WIC program, to include such tasks as data entry/maintenance, distributing documents and materials, maintaining record-keeping and filing systems, etc 5. Provides direction, instruction, and guidance to WIC participants via the telephone.

6. Schedules appointment for WIC participants 7. Assists internal and external customers with maneuvering through WIC processes.

8. Adheres to the WIC processing standards and guidelines. Minimum Qualifications High school diploma or GED AND one year of experience communicating information in a customer service setting are required.

Additional Information For more information on the State of Georgia Benefits visit http://team.georgia.gov/ Benefits for Full Time Eligible Employees 13 Paid Holidays Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave Defined Benefit retirement plan Health Insurance Dental Insurance Vision Insurance Health Care Spending Account Dependent Care Spending Account Life Insurance AD&D Insurance Disability Insurance Legal Insurance Long-Term Care Insurance Specified Illness Deferred Compensation (401K & 457 Plans) Additional Perks A supportive and rewarding work environment Physical Activity Breaks Employee Assistance Program Employee discount program Tuition Assistance To learn more about the Coastal Health District visit -https://coastalhealthdistrict.org Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required * May be subject to pre-employment drug screen Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process

Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. *Coastal Health District is an Equal Opportunity Employer* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.