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Call Center Collection Jobs in Florida (NOW HIRING)

MCI Careers

Call CenterCollections Representative

Tampa, FL

$14.75 - $19/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This role is responsible for driving collection performance, enhancing operational efficiency, and ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

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What cities in Florida are hiring for Call Center Collection jobs?

Cities in Florida with the most Call Center Collection job openings:

Infographic showing various Call Center Collection job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

YES Call Center Specialist (Bilingual English/Spanish) - Tampa YMCA

Tampa, FL

YMCA
See more jobs at YMCAexternal

Full-time

Re-posted 12 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,992 frontline employees who took The Breakroom Quiz

Job description

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention.

The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity.

Critical areas of expertise include:

  • Knowledge of computers and ability to learn software applications
  • Excellent verbal, interpersonal and problem-solving skills
  • Working well in team environment
  • Highly organized and able to multi-task

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

YMCA Engagement and Solutions Center Call Center

  • Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events.
  • Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff.
  • Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff.
  • Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor.
  • Ability to work towards common goals and objectives in a collaborative and team-centered environment.
  • When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations.
  • Perform all duties, tasks and projects as assigned by supervisor.
  • Assists with other projects as needed and participates in all staff meetings and/or related meetings.
  • Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor.

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