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Call Center Billing Manager Jobs in Virginia (NOW HIRING)

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

Call Center Manager

Manassas, VA ยท On-site

$80 - $100/hr

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

Call Center Manager

Chantilly, VA ยท On-site

$150 - $200/hr

We are one of the fastest-growing real estate organizations in the country and are seeking an experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call center.

$15 - $18.75/hr

Works under the general supervision of the Manager, Call Center. SUPERVISION EXERCISED : None RESPONSIBILITY FOR PUBLIC CONTACT : Daily contact requiring courtesy, discretion, and sound judgment.

Call Center Agent

Chesapeake, VA ยท On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Call Center Agent

Chesapeake, VA ยท On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Call Center Representative

Alexandria, VA ยท On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead ... Explain the services available, payment categories, and billing procedures. OTHER DUTIES: * Assist ...

Call Center Manager (On-Site)

Manassas, VA ยท On-site

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

Call Center Agent

Mcgaheysville, VA ยท On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Other duties as assigned by management Applications accepted until 2:00 PM on Monday, September 21.

Call Center Manager (On-Site)

Manassas, VA ยท On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

Call Center Agent

VA ยท On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Other duties as assigned by management Applications accepted until 2:00 PM on Monday, September 21.

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Call Center Billing Manager information

What cities in Virginia are hiring for Call Center Billing Manager jobs?

Cities in Virginia with the most Call Center Billing Manager job openings:

Call Center Manager

Manassas, VA โ€ข On-site

Full-time

Posted 25 days ago


Job description

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry.

The ideal candidate brings 3-5 years of hands-on management experience, deep proficiency in Service Titan, and a comprehensive understanding of Nexstar processes, call scripts, and operational disciplines.

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering

5-star customer experience and maintaining strong alignment with Operations leadership.

Key Responsibilities: 

Team Leadership & Performance Management

  • Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
  • Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
  • Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
  • Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.

Dispatch, Capacity & Revenue Optimization

  • Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
  • Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
  • Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.

Field Support & Operations Logistics

  • Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
  • Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.

Required Qualifications & Experience

  • Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
  • Industry Experience: 3–5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
  • Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
  • Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.