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Call Center Associate Jobs in Wilson, NC (NOW HIRING)

FastMed

Director, Regional Operations

Zebulon, NC · On-site

... call outs as appropriate * Successful hiring and onboarding of Center Managers * Ongoing and ... Minimum of an Associate Degree is required. Bachelor's degree is preferred EXPERIENCE: 3 - 5 years ...

Food Lion

PT Customer Lead

Princeton, NC · On-site

Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and ... and call for assistance when needed to service customers per service standards • Check prices ...

Food Lion

PT Customer Lead

La Grange, NC · On-site

Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and ... and call for assistance when needed to service customers per service standards • Check prices ...

Ahold Delhaize

PT Customer Lead (544393)

Wilson, NC

We want associates to have meaningful careers full of variety and challenges. Each associate ... Maintain alertness and call for assistance when needed to service customers per service standards ...

Food Lion

PT Customer Lead

Clayton, NC · On-site

We want associates to have meaningful careers full of variety and challenges. Each associate ... and call for assistance when needed to service customers per service standards • Check prices ...

Food Lion

PT Customer Lead

Wilson, NC · On-site

We want associates to have meaningful careers full of variety and challenges. Each associate ... and call for assistance when needed to service customers per service standards • Check prices ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Wilson, NC

Call Center Associate information

See Wilson, NC salary details

$7

$14

$17

How much do call center associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center associate in Wilson, NC is $14.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.15 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Wilson, NC?

The most popular types of Call Center jobs in Wilson, NC are:

What cities near Wilson, NC are hiring for Call Center Associate jobs?

Cities near Wilson, NC with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Wilson, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,470 per year, or $14.6 per hour.

Front Office Associate I - Call Center - Harvest Family Health Center

Carolina Family Health Centers

Elm City, NC • On-site

$13.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Front Office Associate I - Call Center

Come join our "Family" and be part of providing healthcare in the community for the community. Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that everyone deserves access to quality health care. As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Overview: Front Office Associate I - Call Center at our Harvest Family Health Center location in Elm City, NC interact with patients and visitors in a courteous and professional manner by phone. They also serve the patient and the Center by providing scheduling, reception, registration and exit services. This position offers a 40-hour workweek, no weekends, full benefits package, 12 paid holidays, bi-weekly pay.

Essential Tasks:

  • Check patients in and out for appointments, including walk-in patients, and consult with medical staff regarding chief complaints.
  • Answer incoming calls, transfer calls appropriately, check messages and return calls as needed.
  • Schedule and reschedule patient appointments over the phone and in person.
  • Open office at start of business day and close at the end of business day.
  • Register new patients and scan all documents into the electronic health record.
  • Collect various methods of payment and apply payments to patient balances.

Experience and Education:

  • High school diploma or GED.
  • Minimum two years of experience in a similar environment.
  • Bilingual in Spanish is a plus.
  • Basic computer skills.
  • High level of professionalism and interpersonal communication skills.
  • Familiarity with medical terminology is preferred, but not required.

Schedule:

  • Monday, Tuesday, Wednesday, Friday 8 am – 5 pm
  • Thursday 11 am – 8 pm
  • 8-hour shift Day shift

Physical Requirements:

  • Potential sitting or standing for long periods of time, occasional bending, stooping, lifting including of patients, reaching forward and overhead.
  • Proper lifting techniques required.
  • May require walking primarily on a level surface for periods throughout the day.
  • Frequent computer work required.
  • Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.

Benefits:

  • 401(k) and match
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off Holidays
  • Vision Insurance

Job Type: Full-Time

License/Certification: None

Base Pay Overview: The starting pay for this position is $13.25 hourly. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.

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