ZipRecruiter

Log In

1

Call Center Associate Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Call Center Agent (Days)

Wichita, KS · On-site

$14.75 - $19.50/hr

As a day shift Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI Careers

Call Center Agent (Evenings)

Wichita, KS

$11 - $14/hr

We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you'll work ...

MCI Careers

Call Center Agent (Days)

Wichita, KS

$11 - $14/hr

As a day shift Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI Careers

Call Center Agent (Evenings)

Wichita, KS · On-site

$11.25 - $14.75/hr

We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you'll work ...

MCI Careers

Call Center Agent (Days)

Wichita, KS · On-site

$11.25 - $14.75/hr

As a day shift Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI Careers

Call Center Agent (Days)

Wichita, KS · On-site

$11 - $14/hr

As a day shift Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI Careers

Call Center Agent (Evenings)

Wichita, KS · On-site

$11 - $14/hr

We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you'll work ...

MCI Careers

Experienced Call Center Manager

Wichita, KS · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

MCI Careers

Call Center Agent (Evenings)

Wichita, KS · On-site

$14.75 - $19.50/hr

We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you'll work ...

previous page

Showing results 41-60

All JobsCall Center Associate JobsCall Center Associate Jobs in Wichita, KS

Call Center Associate information

See Wichita, KS salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center associate in Wichita, KS is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.27 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Wichita, KS?

The most popular types of Call Center jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Call Center Associate jobs?

Cities near Wichita, KS with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Wichita, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,413 per year, or $16.5 per hour.

Call Center Representative

GraceMed Health Clinic, Inc.

Wichita, KS • On-site

$14.25 - $17.75/hr

Full-time

Medical, Dental

Re-posted 14 days ago

Job description

Job Title: Call Center Representative
Classification: Non-Exempt, Full-time
Reporting Relationship: Reports to the Director of Quality Assurance
Supervision Responsibilities: No
Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments.
Duties amp; Responsibilities:
  1. Screens and routes patient calls efficiently and ensures accurate registration, appointment scheduling, and follow-up appointment scheduling into database.
  2. Responds to patient’s questions by editing, canceling and re-scheduling appointments as necessary according to clinic protocols.
  3. Reminds patients to bring with them to each appointment; medications or list of medications they are currently taking, income verification documents, medical insurance information if applicable.
  4. Verifies patient information including demographics and medical/dental insurance coverage, as applicable, every time a patient comes to the clinic.
  5. Works diligently to minimize patient’s time spent on hold on the telephone and answers incoming calls according to protocol.
  6. Calls and reminds patients of upcoming appointments according to protocol.
  7. Documents patient cancellations and failure to show for appointment per protocol.
  8. Maintains patient confidentiality at all times.
  9. Assists in the development and documentation of protocols related to his or her job functions.
  10. Takes patients lists home due to impending inclement weather. Cancels or reschedules patients if inclement weather occurs.
Qualifications:
Education/Certifications/Licenses/Registrations
  • High school diploma or equivalent
Experience
  • 2+ years of previous customer service and computer experience.
  • 2+ years of multi-line telephone experience.
  • Additional training and/or experience in call center procedures and medical terminology preferred.
  • Previous knowledge of electronic heath records system preferred.
Technical Skills
  • Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
  • Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
  • Demonstrated ability to identify and solve problems.
  • Able to provide innovative input into the development of the office environments and its processes.
  • Must possess high level of skill and accuracy in entering data into computer while talking to patients on phone.
  • Commitment to accuracy.
  • Able to learn new concepts and procedures quickly.
Behavioral
  • Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
  • Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
  • Effective telephone etiquette required.
  • Clear understanding of ethics of confidentiality.
  • Honest, courteous and professional at all times.
Working Conditions:
Administrative office environment. Ability to sit for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Ability to read computer screens for extended periods of time. Interaction with physicians, patients and other office personnel. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle heavy phone call load and interact with patients effectively.
Work Schedule: Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary. May require overtime depending on patient volumes.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
Confidentiality: As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices' confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient's condition, a patient's finances, proprietary company information and/or the practices' confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

Apply