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Call Center Associate Jobs in Whitby, ON (NOW HIRING)

Aviso Wealth

Investment Representative

Toronto, ON

... Associate Advisor is ideal * 2-3 years' related work experience in the financial services industry in a customer facing position or in a call centre * Options Licensing Course & Derivatives ...

Aviso Wealth

Investment Representative

Toronto, ON · On-site

... Associate Advisor is ideal * 2-3 years' related work experience in the financial services industry in a customer facing position or in a call centre * Options Licensing Course & Derivatives ...

Alterna Savings

Personal Banking Associate

Toronto, ON · On-site

CA$43K - CA$53K/yr

Personal Banking Associate is the ambassador for new members to Alterna, all walk in requests and ... call centre and multiple digital channels. Members and customers also benefit from an industry ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Whitby, ON

Call Center Associate information

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What cities near Whitby, ON are hiring for Call Center Associate jobs? Cities near Whitby, ON with the most Call Center Associate job openings:

Bilingual Investment Representative

Aviso Wealth

Toronto, ON

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking for an incredible Bilingual Investment Representative to join our Contact Centre team.

We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry. We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is a challenging role, but it is rewarding, and you will be supported. We are a unique Call Centre that highly respects our team, and our goal is nothing short of being the best service experience in the world.

Customers and Financial Advisors call us with questions, and for help and support for our products. Reporting to the Manager, Online Trading, the Bilingual Investment Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people who are hardworking and sincerely interested in helping customers. If this sounds like you, please read on.

Who you are:

  • You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
  • You raise your team-mates up by being an amazing, positive person that can be relied upon
  • You work hard but also have fun and think it's cool to work for a digital company poised to disrupt an underserviced industry
  • You take initiative to learn independently and are proud of your ability to improve
  • Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe, customer experience is what we are all about.  If you feel the same way, please apply!

What your day looks like:

  • Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner
  • Support our clients by managing the order flow for online trading from our self-directed clients
  • Act as the primary contact with the client with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant department and conducting appropriate follow-up
  • Keep current with market trends and news items which may affect markets and impact client's investment decisions
  • Drive continuous improvement by identifying, suggesting and actively participating in process improvement
  • Understand and apply department operating policies and procedures

Requirements

Your experience and skills:

  • Post secondary education is preferred with an emphasis in business or economics, or an equivalent combination of education and experience
  • Completion of the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH) or Canadian Investment Regulatory Exam (CIRE) is required
  • 1-3 years' experience as an Investment Representative in Direct Investing supporting Client trade orders, Financial Advisor or an Associate Advisor is ideal
  • 2-3 years' related work experience in the financial services industry in a customer facing position or in a call centre
  • Options Licensing Course & Derivatives Fundamentals Course (DFOL) or Derivatives Exam is an asset and is required within 6 months of being hired
  • Securities registration as an Investment Representative within the past two years is ideal
  • The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • A positive attitude and excitement regarding learning new tasks and skills to keep up with changing environments / duties
  • Being able to adapt to change is important as our hours can change, and so can your schedule
  • Fluent communication skills (written and spoken) in English and French are required to effectively communicate with partners, clients, and colleagues across Canada

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

  • Competitive compensation package that rewards and recognizes individual contributions
  • Excellent health, dental and insurance benefits to meet the diverse needs of our employees
  • Generous vacation time, fitness benefit, parental leave top-up options
  • Matching contributions to our retirement program
  • Commitment to the continuous improvement of our staff through learning & development and an education assistance program
  • Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $68,000 - $78,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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