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Call Center Associate Jobs in Westminster, MD (NOW HIRING)

Cgm

Technical Support Engineer

Owings Mills, MD · Hybrid

Associates Degree or 2 years Call Center/Customer Support experience. * Must have the ability to pay attention to detail and to work independently. * Must have the ability to handle confidential ...

PharmaCannis

MD - Asset Protection Associate

New Market, MD · On-site

$15.75 - $21/hr

Ensures the safety and security of all associates, patients, customers and vendors while on ... to: call center, sales consulting, inventory, outreach, visual merchandising and delivery ...

Collabera

Clerk - (Lease-end Services)

Owings Mills, MD · On-site

$15.25 - $18.50/hr

... have call center background / Phone support experience Intermediate EXCEL experience required ... up to 125 other associates and managers within the department Strong written and verbal ...

M&T Bank

Relationship Banker

Pikesville, MD

$22.61 - $37.67/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

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All JobsCall Center Associate JobsCall Center Associate Jobs in Westminster, MD

Call Center Associate information

See Westminster, MD salary details

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How much do call center associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center associate in Westminster, MD is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Westminster, MD?

The most popular types of Call Center jobs in Westminster, MD are:

What cities near Westminster, MD are hiring for Call Center Associate jobs?

Cities near Westminster, MD with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Westminster, MD as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,502 per year, or $16.1 per hour.

Patient Service Representative

Clinical Associates

Reisterstown, MD • On-site

$16.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We have been serving the community for over 50 years.
We are seeking to add a Full Time Patient Service Representative to our team in Reisterstown! Our ideal candidates must be willing to work in a team environment which includes a call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.
Location: 120 Westminster Pike, Reisterstown, MD 21136
Shift: Monday - Friday 8:30 am - 4:30/ 5:00 pm
** Alternating late night Mon / Tues until 6:00 pm
The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.
The Patient Service Representative will perform duties including but not limited to:
  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances.

Requirements:
  • High School Diploma or G.E.D. (Required)
  • Medical Office experience is preferred.
  • Call Center experience is preferred.
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills preferred

Benefits
  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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