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Call Center Associate Jobs in Ocala, FL (NOW HIRING)

Aegis Medical Group

Be Seen First

Call Center Agent

Leesburg, FL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Aegis Medical Group

Be Seen First

Call Center Agent

Leesburg, FL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Aegis Medical Group

Be Seen First

Call Center Agent

Summerfield, FL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

West Shore

Call Center Representative

Ocala, FL · On-site

$19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term ...

West Shore Home

Call Center Representative

Ocala, FL · On-site

$19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term ...

Aspen Dental

Associate Dentist

Inverness, FL · On-site

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist. At Aspen Dental, we putYou1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Inverness, FL · On-site

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Inverness, FL

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist.  At Aspen Dental, we put You 1st, offering the ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Associate Dentist

Inverness, FL

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist.  At Aspen Dental, we put You 1st, offering the ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Liveops

Remote Customer Service Representative

Ocala, FL · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Walmart

Stocking Team Trainer

The Villages, FL · On-site

$18 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary. Benefits & perks At Walmart, we offer ...

Walmart

Stocking Team Trainer

Ocala, FL · On-site

$17 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary. Benefits & perks At Walmart, we offer ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Ocala, FL

Call Center Associate information

See Ocala, FL salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center associate in Ocala, FL is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Ocala, FL?

The most popular types of Call Center jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Call Center Associate jobs?

Cities near Ocala, FL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Ocala, FL as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

Customer Service Rep - Call Center Associate

Munn's Air Conditioning & Heating

Fruitland Park, FL • On-site

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Are you on the lookout for an entry-level job that lets you unleash your customer service skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time Customer Service Rep - Call Center Associate to see not only yourself but also your career soar!WHAT'S IN STORE FOR OUR CUSTOMER SERVICE REP - CALL CENTER ASSOCIATE?In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?High school diploma OR equivalentBasic computer skillsReliable transportationScheduling experience is a plus but not required for this entry-level customer care position.WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.We hope you join us and become our essential Customer Service Rep - Call Center Associate!Location: 34731