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Call Center Associate Jobs in Melbourne, FL (NOW HIRING)

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center associate in Melbourne, FL is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Melbourne, FL?

The most popular types of Call Center jobs in Melbourne, FL are:

What cities near Melbourne, FL are hiring for Call Center Associate jobs?

Cities near Melbourne, FL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Melbourne, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,315 per year, or $15.5 per hour.

Diagnostic Coordinator - Centralized Scheduling

HEALTH FIRST CAREERS

Rockledge, FL • On-site

$15.75 - $20/hr

Other

Medical, Vision

Posted 6 days ago

Job description

Job Requirements
POSITION SUMMARY
The Diagnostic Coordinator will play a critical role in our healthcare team, dedicated to delivering the highest quality of patient support. This position is responsible for the seamless coordination of diagnostic orders from start to finish, ensuring exceptional customer experience and meticulous stewardship. Your key responsibilities include providing friendly, rapid, and accurate patient support, completing patient registration documentation, scheduling diagnostic appointments, and assisting with various departmental projects and clerical duties. Specifically, you will manage the entire diagnostic coordination process, from the initial diagnostic order request to the final appointment, ensuring seamless transitions and timely follow-ups. Ensuring patients are well-informed about their appointments, providing rescheduling as necessary. Your contributions will directly impact patient care and satisfaction, making you an essential part of our commitment to No Harm/Quality and outstanding service.
PRIMARY ACCOUNTABILITES
  1. Handle fast-paced volume of inbound and outbound calls in a professional and courteous manner.
  2. Schedule patient appointments accurately and efficiently, ensuring optimal use of multiple resources.
  3. Utilize in-depth knowledge of insurance policies, payor plans, par (participating) and non-par (non-participating) status, copays, and coinsurance to accurately process and manage patients diagnostic appointments.
  4. Coordinate diagnostic order processing for all customers.(IE. Mammograms, Ultrasound, Labs, x-ray, CT, MRI, etc.)
  5. Maintain up-to-date patient records and ensure all necessary documentation is obtained to complete the registration with payment collection, if needed.
  6. Provide patients with information about their appointments, including location, preparation instructions, and any required documentation.
  7. Maintain key performance metrics, such as call volume, and appointment scheduling accuracy.
  8. Resolve patient inquiries and issues promptly and escalate complex cases to the appropriate personnel.
  9. Other duties as assigned.

Work Experience
MINIMUM QUALIFICATIONS
  • Education: High School Diploma or equivalent.
  • Work Experience: Minimum one (1) years' experience in a call center or customer service role.
  • Licensure: None
  • Certification: None
  • Skills/Knowledge/Abilities:
  1. Strong organizational and multitasking abilities.
  2. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using electronic health record (EHR) systems.
  3. Ability to work effectively in a fast-paced environment and meet performance metrics.
  4. Detail-oriented with a strong focus on accuracy and quality.
  5. Compassionate and patient-focused approach to customer service.
  6. Strong typing skills with a minimum of 40 wpm expectation.
  7. General knowledge of healthcare terminology and abbreviations, previous healthcare experience is preferred.

PREFFERED QUALIFICATIONS
  • Education: Associate's degree in relevant field.
  • Work Experience:
  1. Two (2) years' experience working in a medical office or scheduler role.
  2. Previous healthcare experience.
  • Skills/Knowledge/Abilities: General knowledge of healthcare terminology and abbreviations.
PHYSICAL REQUIREMENTS (SEDENTARY)
  • Majority of time involves sitting or standing; occasional walking, bending, and stooping.
  • Long periods of computer time or at workstation.
  • Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
  • Communicating with others to exchange information.
  • Visual acuity and hand-eye coordination to perform tasks.
  • Workspace may vary from open to confined.
  • May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

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