ZipRecruiter

Log In

1

Call Center Associate Jobs in Edgewood, MD (NOW HIRING)

CARCHEX

Call Center Representative

Cockeysville, MD

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

MSGCU

PartTime Call Center

Glen Burnie, MD · On-site

$15.75 - $19.75/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

previous page

Showing results 41-60

All JobsCall Center Associate JobsCall Center Associate Jobs in Edgewood, MD

Call Center Associate information

See Edgewood, MD salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center associate in Edgewood, MD is $16.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Edgewood, MD?

The most popular types of Call Center jobs in Edgewood, MD are:

What cities near Edgewood, MD are hiring for Call Center Associate jobs?

Cities near Edgewood, MD with the most Call Center Associate job openings:

Customer Service / Call Center

Ultimate LLC

Perry Hall, MD • On-site

$17 - $19/hr

Other

PTO

Posted 9 days ago

Job description

Job Description
Position Overview:
Ultimate Staffing is actively seeking a dedicated Customer Service / Call Center professional to join a dynamic team in Maryland. This role is perfect for individuals with a passion for helping others and the ability to thrive in a fast-paced environment. The ideal candidate will be ready to jump in and make a positive impact on customer interactions.
Responsibilities:

  • Utilizing excellent communication skills to address customer inquiries and provide solutions.
  • Drawing on previous call center experience to handle customer interactions efficiently and effectively.
  • Employing proficiency in Word and Excel to manage and track customer data.
  • Demonstrating the ability to start as soon as possible and contribute to team success from day one.
  • Exhibiting multitasking capabilities to manage multiple customer queries simultaneously.
Requirements:
  • Strong communication skills and experience in a call center environment.
  • Proficiency with Microsoft Word and Excel for data management and reporting.
  • Ability to begin work immediately and adapt quickly to new processes.
  • Capability to multitask and manage time effectively in a fast-paced setting.
Work Hours:
Monday - Friday, First Shift
Benefits:
PTO (Paid Time Off) upon conversion to a permanent position.
Additional Details:
  • Salary Range: $17 - $19 per hour
  • Travel: Approximately 0% travel time required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-427665

Apply