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Call Center Associate Jobs in DeLand, FL (NOW HIRING)

ShotVet

Lead Call Center Representative

Longwood, FL · On-site

$14.25 - $17.75/hr

Supervise and support a team of call center representatives, providing guidance and feedback ... Education: * High school diploma or equivalent; associate or bachelor's degree in business ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our call center leaders and professional support team members contribute to the success of our ... This position also provides leadership by delegating and empowering associates, recognizing and ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our call center leaders and professional support team members contribute to the success of our ... This position also provides leadership by delegating and empowering associates, recognizing and ...

Ecco Group

Call Center Sales Reps

Sanford, FL · On-site

Call Center Sales Agent Home Warranty Program (Onsite) Location: Sanford, FL (Onsite Call Center) Company: ECCO Group USA LLC Start Date: June 15, 2026 Pay: $15/hour plus commission Weekly Pay Join ...

RadX Inc.

Call Center Representative

Apopka, FL · On-site

$14 - $17.50/hr

RadX will be hosting a job fair the week of April 7th!! Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in ...

RADX Corporation

Call Center Representative

Apopka, FL · On-site

$14 - $17.50/hr

RadX will be hosting a job fair the week of April 7th!! Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in ...

SPECTRUM

Call Center Sales Representative

Lake Mary, FL · On-site

$18/hr

Ability to prioritize and organize effectively Preferred Qualifications Experience * 2+ years of call center experience in customer service or phone sales, or equivalent experience #LI-WG1 CRT110 ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in DeLand, FL

Call Center Associate information

See DeLand, FL salary details

$7

$14

$18

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in DeLand, FL is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in DeLand, FL? The most popular types of Call Center jobs in DeLand, FL are:
What cities near DeLand, FL are hiring for Call Center Associate jobs? Cities near DeLand, FL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in DeLand, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,039 per year, or $14.9 per hour.

Lead Call Center Representative

ShotVet

Longwood, FL • On-site

$14.25 - $17.75/hr

Other

Medical, Dental, Vision

Posted 19 days ago

Job description

Join ShotVet as a Pet Service Representative!
Are you passionate about dogs and cats? Do you have a natural ability to connect with animals and their owners? Whether you're just starting your career or have experience in veterinary care, ShotVet offers an exciting opportunity to make a difference in pet wellness.
About ShotVet: ShotVet is the fastest-growing mobile pet shot company in the country, known for our commitment to integrity and creating positive experiences for pets and their owners. Every weekend, our teams travel to partner stores like PetSmart, PetSense, and CVS alongside our veterinarians to provide essential vaccinations and care for pets.
Position Overview: As a Pet Service Representative, you will be the first point of contact for pet owners seeking assistance with our services. Your role is to provide accurate information, address customer inquiries, and resolve issues while ensuring a positive experience for every caller. You will work in a dynamic environment, handling a variety of calls and emails related to pet services.
Key Responsibilities:

  • Supervise and support a team of call center representatives, providing guidance and feedback.
  • Assist with onboarding and training new team members to ensure they meet company standards.
  • Handle escalated customer inquiries and complaints, resolving issues effectively and maintaining high customer satisfaction.
  • Oversee daily call center operations, ensuring adherence to schedules, productivity targets, and service level agreements (SLAs).
  • Collaborate with management to develop and implement strategies for improving call center efficiency and customer experience.
  • Maintain accurate records of team performance, attendance, and incidents.
  • Assist with scheduling and resource allocation to ensure adequate coverage during peak times.
Qualifications:
  • Minimum of 3-5 years of experience in a call center environment, with at least 1 year in a supervisory or leadership role.
  • Strong leadership and coaching abilities, exceptional communication skills, and a proven track record of meeting performance targets.
  • Proficient with call center software and CRM systems. Familiarity with data analysis and reporting tools is a plus.
Education:
  • High school diploma or equivalent; associate or bachelor's degree in business, communications, or a related field is preferred.
Job Types: Full-time
Benefits:
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Referral program
  • Vision insurance
Shift:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift

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