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Call Center Associate Jobs in Baton Rouge, LA (NOW HIRING)

1915 South / Ashley

Associate of Guest Solutions

Gonzales, LA · On-site

$12.75 - $15.50/hr

Associate, Guest Solutions Join our winning team, 1915 South, as an Associate of Guest Solutions ... service, call center, or guest-facing experience, required. Physical and Work Environment ...

Walmart

Stocking Team Trainer

Baton Rouge, LA · On-site

$17 - $30/hr

Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary. Benefits & perks At Walmart, we offer ...

Forgen

Grade Setter

Donaldsonville, LA · On-site

Location: Donaldsonville, LA Position Summary This position involves various manual and grading tasks including, but not limited to setting grade markers; monitors grade to guide earth moving ...

Price LeBlanc

Service Advisor

Baton Rouge, LA · On-site

... Call Center to provide the ultimate customer service. The Service Advisor is responsible for ... The associate must occasionally lift and/or move up to 20 pounds. Specific vision abilities ...

Price LeBlanc

Service Advisor

Baton Rouge, LA · On-site

... Call Center to provide the ultimate customer service. The Service Advisor is responsible for ... The associate must occasionally lift and/or move up to 20 pounds. Specific vision abilities ...

Price LeBlanc

Service Advisor

Baton Rouge, LA

... Call Center to provide the ultimate customer service. The Service Advisor is responsible for ... The associate must occasionally lift and/or move up to 20 pounds. Specific vision abilities ...

Forgen

Grade Setter

Donaldsonville, LA

Forgen is dedicated to building a better future - for generations. Location: Donaldsonville, LA Position Summary This position involves various manual and grading tasks including, but not limited to ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Baton Rouge, LA

Call Center Associate information

See Baton Rouge, LA salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Baton Rouge, LA is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Baton Rouge, LA? The most popular types of Call Center jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Center Associate jobs? Cities near Baton Rouge, LA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,476 per year, or $16.1 per hour.

Associate of Guest Solutions

1915 South / Ashley

Gonzales, LA • On-site

$12.75 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Associate, Guest Solutions
Join our winning team, 1915 South, as an Associate of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!
Position Summary:
The Associate of Guest Solutions is the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams. There are no separate queues or specialists - every Associate owns the full guest journey.
Job Duties:
• Handle all incoming guest calls and resolve issues at first contact whenever possible
• Process service and warranty claims from intake through resolution
• Coordinate delivery support including scheduling, tracking, and issue resolution
• Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates
• Execute save strategies when guests express intent to cancel or return, using authorized tools and offers
• Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor
• Follow up with guests proactively to ensure resolution and satisfaction
• Maintain accurate records in CRM and ticketing systems for every interaction
• Complete and maintain cross-training certifications across all Guest Solutions functions
• Participate in team huddles, coaching sessions, and quality reviews
• Support the store support Teams channel during assigned shifts
• Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.
• Required Qualifications:
• Education: High School diploma or equivalent, required.
• Experience: 1+ year of customer service, call center, or guest-facing experience, required.
Physical and Work Environment Requirements:
• Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)
• Work Environment: Office Setting
• Schedule: Weekdays, Evenings, and Weekends.
Why 1915 South?
• Compensation: Competitive commission-based pay with performance bonuses
• Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
• Paid Time Off: Paid vacation and sick leave
• Retirement: 401(k) retirement plan with company matching contributions
• Tuition Assistance: College tuition support through Thomas University
• Employee Discounts: Generous employee discounts on furniture
• Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you're not just taking a job, you're building a future!

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