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Call Center Associate Jobs in Missouri (NOW HIRING)

BJC

Call Center Rep- Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at ...

BJC

Call Center Rep- Days

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at ...

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Call Center Associate information

See Missouri salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center associate in Missouri is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.36 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Missouri?

The most popular types of Call Center jobs in Missouri are:

What cities in Missouri are hiring for Call Center Associate jobs?

Cities in Missouri with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,701 per year, or $15.7 per hour.

Call Center Associate

Golden Valley Memorial Healthcare

Clinton, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 hours ago

Golden Valley Memorial Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

135th of 1,064 rated hospitals

Job description

Summary:
Exceptional customer service.  Answers the phone when patients call to place food orders and retrieves all voice messages in a friendly, timely, and helpful manner.  This position needs to maintain a friendly and cheerful demeanor at all times while on duty.  Prepares snacks and tube feedings for delivery.  This position must maintain an open communication with the patient, nursing staff, and room service hostesses and cooks using our AIDET and Destination 10 processes.


Requirements:
Must be efficient at data entry and have a good working knowledge of Excel and Word. Familiarity with MediTech order entry preferred.
Education
Preferred: Bachelor's degree from an accredited institution with a major in Food and Nutrition, human environmental sciences, or similar coursework or advanced nutrition coursework.
Required: Henry County Health Center Food Handlers card.


Responsibilities:
Attention to detail.  Enters food into the correct forms for each patient's physician-ordered diet.
Must be familiar with all menu offerings, diet variations, and specifics of what may be ordered by patients based on the diet prescribed by their physician.
Must give orders in a timely manner to cooks to ensure delivery within 45 minutes of order.
Assists with data collection and reporting for continuous quality improvement.
During cart dismantling or "tray scrapping", this position assumes tray-line work.
This position may prepare or get items to patients (via tray elevator for hostess delivery, via food cart, or self-delivery) during slow periods or when service recovery is needed. May be willing to cover/assist with any food service position or perform other duties as needed or assigned.
Nutrition/diet knowledge.  This position must be capable of teaching nutrition principles to patients and communicating patient nutrition needs/desires to cooks, delivery staff, and dietitians.

Why Join Us?
We offer a comprehensive benefits package including an employee incentive bonus based on hospital performance and patient satisfaction, 0-6% annual retirement contribution, a 20% employee discount, stable health, vision and dental insurance premiums, and 12 hours of paid time off at the time of hire, all within a supportive, family-like work culture.

Our competitive salary package is adjusted to align with the candidate’s relevant experience and skills. 

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