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Call Center Account Manager Jobs in Alabama (NOW HIRING)

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

MCI Careers

$15.75 - $19.75/hr

... with questions, account inquiries, and general support. * Resolve customer concerns while ... Call center sales experience. * Experience meeting sales quotas. * CRM software experience.

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$114K - $114K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

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Call Center Account Manager information

What does a call center account manager do?

A Call Center Account Manager oversees relationships with key clients, ensuring their needs are met by the call center team. Their responsibilities include managing client accounts, coordinating with internal teams to deliver services, analyzing performance metrics, and resolving any issues that arise. They act as the main point of contact for clients, aiming to maintain high customer satisfaction and drive business growth. Strong communication, problem-solving, and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a call center account manager, and why are they important?

To thrive as a Call Center Account Manager, you need strong customer service skills, account management experience, and a background in business administration or a related field. Familiarity with CRM platforms, call center software, and reporting tools is typically required, along with potential certifications in customer relationship management. Outstanding communication, problem-solving, and leadership abilities help you build relationships and effectively manage teams. These competencies are crucial for delivering client satisfaction, optimizing team performance, and driving business growth in a dynamic call center environment.

How does a call center account manager typically collaborate with other departments to meet client expectations?

As a Call Center Account Manager, collaboration with other departments—such as operations, quality assurance, and training—is essential to deliver on client objectives. You’ll regularly coordinate with team leaders to monitor agent performance, work with quality teams to ensure service standards, and liaise with IT or HR to address staffing or technical concerns. Open communication and cross-functional teamwork are vital, as you often serve as the bridge between the client’s needs and the call center’s internal resources.

What is the difference between Call Center Account Manager vs Customer Service Supervisor?

AspectCall Center Account ManagerCustomer Service Supervisor
CredentialsRelevant experience, sometimes certifications in customer managementExperience in customer service, leadership skills
Work EnvironmentOffice-based call centers, client-facing rolesCall centers, customer service departments
Employer & IndustryTelecommunications, tech, financeRetail, healthcare, service industries
Search & Comparison IntentManaging client accounts, performance metricsSupervising customer service teams, quality control

The main difference is that a Call Center Account Manager focuses on managing client accounts and maintaining relationships, often with a strategic approach. In contrast, a Customer Service Supervisor oversees daily customer service operations and team performance. Both roles require customer service experience but serve different functions within the call center environment.

What cities in Alabama are hiring for Call Center Account Manager jobs?

Cities in Alabama with the most Call Center Account Manager job openings:

Call Center Agent

Birmingham, AL • On-site

Horizon Point Marketing
See more jobs at Horizon Point Marketingexternal

$14 - $18.50/hr

Other

Re-posted 29 days ago

Job description

Call Center Agent

At Horizon Point, we don't just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required
Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture

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