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Call Associate Jobs in Tunica, MS (NOW HIRING)

Carmax

Cosmetic Repair Associate

Memphis, TN · On-site

$21.70 - $30.40/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Carmax

Automotive Inventory Associate

Memphis, TN

$12 - $27.20/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commissioned are eligible: * To earn up to 48 ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Documents customer issues in call tracking system timely and accurately. Assists real-time in the ... Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Documents customer issues in call tracking system timely and accurately. * Assists real-time in the ... Associate degree in a computer technology field preferred. Experience: Three (3) years of computer ...

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Call Associate information

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Tunica, MS is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

Call Associate jobs near you

New Accounts Specialist | Shared Services: Call Quality Team

Raymondjames

Memphis, TN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Description Summary

Job Description

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week in one of the following locations: St. Petersburg, FL, Memphis, TN or Southfield, MI.

We are seeking a detail-oriented and collaborative Call Quality Assurance Specialist to join our team. This role builds upon core responsibilities by incorporating advanced quality oversight, coaching, and process improvement initiatives. The ideal candidate will ensure consistency in call evaluations, support team development, and drive alignment across evaluators and leadership.

Key Responsibilities:

  • Conduct call evaluations to ensure compliance and service excellence.
  • Provide coaching and development to team members, fostering continuous improvement and skill growth.
  • Serve as a liaison for branch communications, ensuring clarity and alignment on quality standards.
  • Review and validate evaluations completed by other evaluators (SMEs and Supervisors) to maintain consistency and accuracy.
  • Act as the final decision-maker in dispute resolution related to call evaluations.
  • Monitor departmental inquiries and assess alignment with AI-generated responses, recommending updates as needed.
  • Serve as technical subject matter expert and liaison between internal teams, Legal, AML, and Compliance.
  • Analyze complex issues, interpret data trends, and implement effective solutions.
  • Act as primary contact for escalated inquiries from associates, clients, and branch personnel.
  • Develop and maintain departmental documentation, training materials, and job aids; facilitate training and mentor team members.
  • Direct workflows and support process improvements, including requirements gathering and testing.
  • Represent department on projects and lead cross-functional initiatives.
  • Ensure compliance with organizational policies and regulatory standards while delivering exceptional customer service.
  • Drive professional development through ongoing education and knowledge of industry best practices.

Knowledge of:

  • Operations and New Accounts systems.
  • Advanced customer operations and the financial industry.
  • Accounting concepts and principles.
  • Investment concepts, practices and procedures used in the securities industry and as required by New Accounts.

Preferred Skills & Qualifications

  • Familiarity with AI tools, quality monitoring systems, and customer management platforms to support business processes.
  • Demonstrated experience in quality assurance, call monitoring, coaching, or dispute resolution within customer service or financial services environments.
  • Strong analytical and critical thinking abilities to identify trends, interpret data, and recommend process improvements.
  • Proven ability to manage high-volume inquiries with accuracy, flexibility, and timely analytical responses.
  • Exceptional written and verbal communication skills for coaching, cross-functional collaboration, and engaging with associates, financial advisors, and branch personnel.
  • Leadership experience with the ability to guide teams and apply structured approaches to customer interactions that deliver positive experiences and identify sales opportunities.
  • Skilled in resolving operational issues, analyzing processes, and driving continuous improvement initiatives.
  • Strong organizational skills with the ability to plan, prioritize, and execute work in a fast-paced environment while ensuring compliance with policies and procedures.
  • Numerical aptitude and problem-solving skills to address complex issues and interpret data trends effectively.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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