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Call Associate Jobs in Pontiac, MI (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Other duties as assigned Required Education Equivalent to an Associate's degree from a college or vocational training institute in a relevant field. Required Experience * 1 year of call center ...

ASCENSUS

Bilingual Call Center Representative

Detroit, MI · Remote

$19/hr

  • Retirement

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

Detroit, MI · On-site

$19/hr

  • Retirement

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

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All JobsCall Associate JobsCall Associate Jobs in Pontiac, MI

Call Associate information

See Pontiac, MI salary details

$9

$18

$31

How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Pontiac, MI is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are the most commonly searched types of Call jobs in Pontiac, MI?

The most popular types of Call jobs in Pontiac, MI are:

What cities near Pontiac, MI are hiring for Call Associate jobs?

Cities near Pontiac, MI with the most Call Associate job openings:

Call Associate jobs near you

Warehouse Will Call Associate - Cold Environment

EXECUTIVE PERSONNEL SERVICES INC

Canton, MI

$17/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:

EPSI Worx is seeking an experienced Will Call Associate to join our client's warehouse team. Candidates will be responsible for tasks like handling will call orders, keeping track of inventory, checking in drivers, and maintaining a smooth warehouse operation. This role requires experience with hand jacks and EPJs (ride-on electric pallet jacks). Reports to the Warehouse Manager, this role also includes helping with candidate interviews. Role also may be subject to working in extreme temperatures, ranging from -10 degrees to 85 degrees. 

Key Responsibilities:

  • Check-in drivers who have completed their routes by verifying product returned, customers signed the invoice and possible missed deliveries; account for pallets, totes and other company property is returned.
  • Identify missed collections and notify Credit Services.
  • Ensure food safety protocols were followed on the return and coordinate with Food Safety personnel for issues.
  • Assure all delivery exceptions are noted on the invoice and/or delivery exception report.
  • Inspect returned products to determine restocking appropriateness or deciding if the customer warrants the credit.
  • Decide and adjust as needed the appropriate reason code on invoice to provide efficient processing; code damaged or inferior products with the appropriate damage code and write the code on the damaged case.
  • Separate and stage for return processing all products and count the returned items to ensure quantities match the quantity written on the return sheet and invoices.
  • List overage on the return sheet following the "available stock/warehouse location" report to re-enter the product into the inventory system as soon as possible.

Qualifications and Skills:

  • High school diploma or equivalent.
  • 1 year of hand or pallet jack experience
  • Ability to write routine reports and correspondence.
  • Speak effectively before groups of customers or associates of an organization.
  • Must have exemplary listening skills to facilitate effective two- way communication.
  • Can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
  • Solid problem-solving skills.
  • Strong verbal and written communication skills.
  • Must be able to read, write and speak English.
  • Internal certification for operation of a pallet jack, forklift, and Hi-Rise forklift.
  • Must be able to lift and move cases at a minimum of 70 pounds in weight up to 100

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