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Call Associate Jobs in Manhattan, NY (NOW HIRING)

Acacia Network

Call Center Representative

Bronx, NY · On-site

$18/hr

Our Call Center Representatives are often the first point of contact for customers, so we are ... Associates Degree in Social Services, Human Services, or Public Health preferred. * One year of ...

Acacia Network

Call Center Representative

Bronx, NY · On-site

$18/hr

Our Call Center Representatives are often the first point of contact for customers, so we are ... Associates Degree in Social Services, Human Services, or Public Health preferred. * One year of ...

Ned's Home

Be Seen First

Call Center Representative $24-26/hr

Fairfield, NJ · On-site

$24 - $26/hr (+ commission)

High school diploma or GED required; associate's degree preferred. * 1-2 years of customer service or call center experience preferred. Company Description Ned's Home is currently hiring individuals ...

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All JobsCall Associate JobsCall Associate Jobs in Manhattan, NY

Call Associate information

See Manhattan, NY salary details

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How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Manhattan, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.31 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities near Manhattan, NY are hiring for Call Associate jobs?

Cities near Manhattan, NY with the most Call Associate job openings:

Call Associate jobs near you

Call Center Representative

Acacia Network

Bronx, NY • On-site

$18/hr

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Acacia Network rating

4.7

Company rating: 4.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Regular Full-Time

Bronx, NY, US

Salary Range: $18.00 To $18.00 Hourly

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls as needed. Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

KEY ESSENTIAL FUNCTIONS

  • Utilize effective communication and customer service skills.

  • Accept and screen incoming and outgoing calls, maintain accurate messages and disseminates appropriately.

  • Act as a liaison for the patients and Health Center and direct calls to other departments as needed.

  • Register patients in NextGen, obtain/verify demographics, insurance, and other pertinent information from the patients.

  • Schedule, reschedule and cancel appointments for patients in NextGen.

  • Follow-up on the missed/cancelled appointments, confirm upcoming appointments via telephone/written correspondence.

  • Maintain records appropriate to operations and maintain privacy of information in the patient’s chart and/or records.

  • Meet or exceed Call Center metrics/goals.

  • Provide back-up support to other unit clerks.

  • Maintain a clean and safe waiting area.

  • Maintain compliance with all organizational policies and procedures.

  • Perform other appropriate duties as requested by the supervisor.

REQUIREMENTS

  • High School Diploma required

  • Associates Degree in Social Services, Human Services, or Public Health preferred.

  • One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

  • Basic computer skills for word processing and spreadsheet use.

  • Attend all staff meetings as requested

  • Good communication skills.

  • Ability to handle a high volume of calls.

  • Ability to work in a culturally diverse environment.

  • Bilingual – Spanish strongly preferred.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

What Acacia Network employees say

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