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Call Associate Jobs in Brooklyn, NY (NOW HIRING)

LIPAPRD

Manager Call Center Operations

Melville, NY · On-site

The Call Center Manager will collaborate with other teams to ensure proper staffing, budget ... Metric targets which encompass safety, customer experience, associate availability, operational and ...

Trinity Technology Solutions

Call Center Agent

Brooklyn, NY · On-site

$15.75 - $20.75/hr

An associate degree or completion of 60 credits from an accredited college; or A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience in a ...

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Call Associate information

See Brooklyn, NY salary details

$9

$19

$33

How much do call associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call associate in Brooklyn, NY is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.25 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities near Brooklyn, NY are hiring for Call Associate jobs?

Cities near Brooklyn, NY with the most Call Associate job openings:

Call Associate jobs near you

Call Center Representative

FARMLAND FRESH DAIRIES LLC

Manhattan, NY • On-site

$20 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

About the Organization
We are one of the largest family owned food distributors in the tri-state area. Our quality and freshness standards are supported by the most stringent supply chain disciplines. Our care and passion for health is demonstrated by the qualifications we demand in every product bearing the Farmland Fresh Dairies name.... no hormones added / rBST free, antibiotic free milk supply, local sourcing, purity and superior taste.
Our relationships are based on trust, integrity and family values. We serve and enhance our communities. We support our associates to be the best they can be and champion excellence and continuous improvement. We believe in teamwork. We work closely with our partners in an open environment to create "win-win" relationships. We believe it is a privilege to serve. We are always looking for talented individuals that are passionate about innovation and providing an outstanding customer service experience.
Description
JOB SUMMARY: The ideal candidate for this role provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries.
This is not a remote position. You will be working in a call center within our distribution center located in Jamaica NY.
WORK SCHEDULE:
  • Full time
  • 10am - 6pm
  • Sunday + weekday
  • Must be able to work every Saturday
BENEFITS
  • $20-$21 per hour
  • $1,000 Sign -on bonus
  • Medical, Dental, Vision
  • 401K with employer contributions and options for traditional or ROTH employee contributions
  • Life Insurance
  • Vacation, Holidays and Safe and Sick Leave
  • Opportunitues for growth and cross- training in other departments
SKILLS AND ABILITIES
  • Bilingual in Spanish preferred
  • Organize, prioritize and coordinate multiple tasks
  • Able to perform 200 inbound and outbound calls per day
  • Answer telephones and transmit messages
  • Provide accurate information
  • Perform quality work within deadlines with or without direct supervision
  • Computer literate
  • Classify and organize Reports and Tickets
  • Arrange items in alphanumeric or subject order
  • Speak clearly
  • Work independently
  • Plan, schedule and organize work
  • Maintain a positive work environment
  • Ensure the quality of work as measured against established standards
  • Maintain confidentiality
ILLUSTRATIVE DUTIES
  • Answers inbound calls for Order delivery, responds to questions
  • Perform Outbound calls to customers
  • Communicates with customers
  • Keys orders via numeric
  • Process Special Delivery orders
  • Processes all Fax orders
  • Completes Driver Notes
  • Process late orders, Credit and Complaint forms
  • Researches and compiles information
  • Attends meetings and serves on temporary committees, as requested
  • Ensures office equipment is in working order
  • Attends assigned training sessions
  • Performs additional duties and assignments, as requested
Full-Time/Part-Time
Full-Time
Location
Farmland Fresh Dairies Queens
Position
Customer Service Representative
Position Requirements
QUALIFICATIONS
  • 1+ years working in a goal focused, high volume, customer service oriented environment (ex: call center, office)
  • Bilingual Spanish a plus!
  • Strong working knowledge of MS Office
  • Ability to navigate through several systems/applications simultaneously
  • Display a positive attitude
  • Reliable attendance
  • Ability to work weekends- weekends are a must
  • Professional written and oral communication skills
  • Demonstrated ability to achieve goals

Shift
Days
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay Rate
$20 -$21 per hour
This position is currently accepting applications.

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