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Call Associate Jobs in Wyoming (NOW HIRING)

Elevation Ace Hardware Group

Sales Associate

Green River, WY · On-site

$12.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Sales Associates are responsible for executing on our promise to deliver legendary customer service ... Provide proactive, WOW customer service to all customers that enter or call our store. Every ...

Elevation Ace Hardware Group

Sales Associate

Rock Springs, WY · On-site

$13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

DESCRIPTION Sales Associates are responsible for executing on our promise to deliver legendary ... Provide proactive, WOW customer service to all customersthat enter or call our store. Every ...

Sunbelt Rentals

Yard Associate

Cheyenne, WY · On-site

$17.75 - $22.55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Yard Associate is responsible for the stationing and retrieving equipment on the location ...

Elevation Ace Hardware Group

Sales Associate

Green River, WY · On-site

$12.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

DESCRIPTION Sales Associates are responsible for executing on our promise to deliver legendary ... Provide proactive, WOW customer service to all customersthat enter or call our store. Every ...

Sunbelt Rentals

Yard Associate

Cheyenne, WY · On-site

$17.75 - $22.55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Yard Associate is responsible for the stationing and retrieving equipment on the location ...

New

Aspen Dental

Associate Dentist

Casper, WY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist. At Aspen Dental, we putYou1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Casper, WY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This opening is for an Associate Dentist.  At Aspen Dental, we put You 1st, offering the ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Johnstone Supply LLC

Counter Sales Associate I

Casper, WY · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities The Counter Sales Associate fulfills customer HVAC/R product needs by providing ... Reaches out to customers who haven't picked up will-call orders yet. * Maintains and increases the ...

Johnstone Supply LLC

Counter Sales Associate I

Casper, WY

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities The Counter Sales Associate fulfills customer HVAC/R product needs by providing ... Reaches out to customers who haven't picked up will-call orders yet. * Maintains and increases the ...

Johnstone Supply LLC

Counter Sales Associate I

Casper, WY · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Counter Sales Associate fulfills customer HVAC/R product needs by providing HVAC/R information ... Reaches out to customers who haven't picked up will-call orders yet. * Maintains and increases the ...

Banner Health

Environmental Services Associate PRN

Worland, WY · On-site

$14.75 - $18/hr

As a Housekeeping/ EVS Associate you will be joining a cohesive well-oiled team that we like to call family! The Environmental Services team is a high performing, close knit and diverse group of men ...

Bannerhealth

Environmental Services Associate PRN

Worland, WY · On-site

$14.75 - $18/hr

As a Housekeeping/ EVS Associate you will be joining a cohesive well-oiled team that we like to call family!The Environmental Services team is a high performing, close knit and diverse group of men ...

VetCor

Veterinarian - Casper, WY

Casper, WY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Altitude Veterinary Hospital is growing, and we're looking for an Associate Veterinarian to join ... A collaborative environment where doctors truly support one another We also share emergency call ...

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All JobsCall Associate JobsCall Associate Jobs in Wyoming

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What cities in Wyoming are hiring for Call Associate jobs?

Cities in Wyoming with the most Call Associate job openings:

Call Associate jobs near you

Sales Associate

Elevation Ace Hardware Group

Green River, WY • On-site

$12.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

JOB DESCRIPTION

Sales Associates are responsible for executing on our promise to deliver legendary customer service for all our customers. This includes but is not limited to: assisting customers through various channels (phone, in-person and online), stocking merchandise, performing daily cleaning tasks, cash handling, and contributing to team goals. Some Sales Associates may have primary responsibilities that differ from others, depending on the specific needs of the business. This may include a primary focus on register duties with less time spent on the sales floor, or vice versa.


Customer Service Standards

  • Deliver exceptional customer service by getting to a “yes” for all reasonable customer requests. If you are unsure how to get to a “yes,” seek further guidance from a supervisor or MOD to resolve the request. 
  • Provide proactive, WOW customer service to all customers that enter or call our store. Every customer, every time (E.C.E.T) should be approached in a friendly and courteous manner throughout the shopping experience. These areas include but are not limited to: (a) in-aisle assistance; (b) special services, basic paint/stain mixing, cutting keys, glass, plexi-glass, chain, wire, pipe and lumber, and filling and/or exchanging propane; (c) accepting customer items for repairs, screen orders and sharpening services by completing the necessary forms; (d) offering special orders for items the store does not stock or is currently out of stock on; (e) processing requests at the register such as purchases, returns, on-line orders and customer carry outs.
  • Awareness of active and upcoming promotional items and sales flyers to drive sales opportunities with our customers. 
  • Ability to run basic transactions at the register and is ready to assist in backup situations to keep checkout lines short.


Department Maintenance

  •  Accountability for store maintenance which includes but is not limited to: shifting products to the front of the peg or shelf and rotating stock (front and facing), overall store cleanliness (base decks, fixtures, product, restrooms, breakrooms, floors), monitoring and managing “out of stock” levels, verifying and updating bin tags, repairing damaged product packaging, ensuring uniform peg lengths within a 4’ section, proper display construction and placement and returning items to their correct location.
  • Relocate items only after the Inventory Coordinator or a manager has authorized the move.
  • When stocking shelves, ensure items are placed on their designated pegs or properly faced on the shelf. When stocking new product, correctly merchandised in place, accurately located and appropriately tagged. 


Attitude and productivity

  • Promptly report for work with a positive and upbeat attitude.
  • Respectfully collaborate together to accomplish the daily, weekly and monthly goals.


Cash Handling

  • For those with the safe code, understanding and following all cash handling procedures, including signing off on bank deposits.


Physical Requirements

  • All team members must be able to stand for the entirety of their shift not including lunch and break periods.
  • All team members must be able to move, handle and lift merchandise and fixtures safely up to a weight of 60lbs.


Benefits

  • Insurance benefits: Health, Dental, Vision, Life & Disability, Accident and Critical Illness
  • Sick time accrual from day one!
  • 401(k) with company match after 90-days
  • Tuition Reimbursement program
  • Employee discount accounts after 90-days
  • Employee referral program
  • Training incentives

REQUIREMENTS

    ABOUT THE COMPANY

    Founded in 2007, brothers Kirby and Nick Kuklenski, through a parent company, own and operate 10 separate Ace Hardware locations across Colorado, New Mexico and Wyoming. At Elevation Ace Hardware Group, we are committed to be the helpful hardware folks within the incredible communities we serve. It is our goal to deliver on the promise, "helping you (the customer) is the most important thing we have to do today."