ZipRecruiter

Log In

1

Call Associate Jobs in New Jersey (NOW HIRING)

Nuva Smile

Dental Call Center Representative

Cranford, NJ

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

next page

Showing results 1-20

All JobsCall Associate JobsCall Associate Jobs in New Jersey

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in New Jersey?

The most popular types of Call jobs in New Jersey are:

What cities in New Jersey are hiring for Call Associate jobs?

Cities in New Jersey with the most Call Associate job openings:

Call Associate jobs near you

Call Center Service Associate

Careers Integrated Resources Inc

Newark, NJ • On-site

Other

Posted 6 days ago

Job description

Call Center Service Associate

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

This is Direct Hire with our Client

Job Description

Skills Required:

  • 3+ years in a large call center with excellent customer service skills
  • Bilingual in Spanish/English is a major plus
  • Some experience in a call center or customer service role within the health insurance industry required.

Job Summary:

Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.

Responsibilities:

  • Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
  • Review computer systems and/or other reference materials to complete verification process.
  • Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
  • Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
  • Follow up on unresolved issues in a timely manner, escalating call trends to management.
  • Deliver an excellent customer service experience while meeting quality and production standards.
  • Perform other relevant tasks as assigned by management.

Core Individual Contributor Competencies:

  • Personal and professional attributes critical to successful performance for Individual Contributors:
  • Customer Focus
  • Accountable
  • Learn
  • Communicate

Knowledge:

  • Medical terminology and medical billing coding preferred

Skills and Abilities:

  • Excellent Customer Service skills including the ability to manage and diffuse irate calls
  • Ability to work in a high pressure, fast pace environment
  • Keyboarding proficiency
  • PC proficiency
  • Strong verbal and written communication
  • Interpersonal skills (i.e. active listening)
  • Investigative and analytical skills
  • Ability to multitask
  • Time management skills
  • Flexibility and adaptability
  • Ability to work effectively within a team environment

Immediate Interview Process!!

Qualifications

High school degree or equivalent required. Some college preferred.

Some experience in a call center or customer service role within the health insurance industry required.

Additional Information

This is Direct Hire with Our Client. Interested candidates can reach me at 732-549-2030 Ext 232

Job Location

I'm interested

Apply