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Call A Ride Jobs in Illinois (NOW HIRING)

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Call A Ride information

See Illinois salary details

$10

$17

$24

How much do call a ride jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call a ride in Illinois is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are Call a Ride services?

Call A Ride services are transportation programs designed to assist individuals who have mobility challenges or cannot use traditional public transit. These services often provide door-to-door or curb-to-curb rides for seniors, people with disabilities, or those without access to a vehicle. Riders typically schedule their trips in advance, and vehicles are equipped to accommodate wheelchairs and other mobility aids. The goal is to offer safe, reliable, and accessible transportation to help users reach medical appointments, grocery stores, or other essential destinations.

What are the key skills and qualifications needed to thrive as a Call a Ride driver?

To thrive as a Call A Ride driver, you need a valid driver's license, a clean driving record, and a solid understanding of local routes and transportation regulations. Familiarity with GPS navigation systems, scheduling software, and mobile communication devices is typically required. Excellent customer service, patience, and strong interpersonal skills help drivers assist passengers, many of whom may have special needs. These abilities ensure safe, timely, and comfortable transportation for all clients, which is crucial for building trust and reliability in this service-oriented role.

What are some common challenges faced by Call a Ride drivers and how can they be managed?

Call A Ride drivers often encounter challenges such as managing tight schedules, assisting passengers with mobility needs, and navigating traffic efficiently. To handle these, drivers benefit from strong time-management skills, patience, and effective communication with dispatchers and passengers. Many organizations provide training on accessibility and customer service, which can help drivers feel more confident and prepared for daily tasks. Building good rapport with regular passengers and staying updated on route changes also contribute to a smoother work experience.

What cities in Illinois are hiring for Call A Ride jobs?

Cities in Illinois with the most Call A Ride job openings:

Call A Ride jobs near you
Infographic showing various Call A Ride job openings in Illinois as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,103 per year, or $17.4 per hour.

Bi-Lingual Call Center Agent

Chicago, IL • On-site

Beacon Mobility
School and Employee Bus Transportation • 10K+ employees

5.7

Company rating: 5.7 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

94th of 99 rated public transport

People enjoy working here

Recommended by parents

Good training

Learn more about Beacon Mobilityexternal

$18.50/hr

Other

Re-posted 18 days ago

Job description

Chicago, IL

Full time

REQ-2025-3061

SCR Medical Transportation LLC

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete.

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.

Essential Job Functions:

• Fluent in both English and Spanish.

• Answer reservation calls within three (3) rings.

• Provide trip status updates in the form of ETA calls.

• Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e.

• 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.

• Provide support to client’s by addressing questions, issues, concerns, regarding registering for the service• Proper handling of Lost and Found Calls.• Communicate to management personnel any issues that impede the efficient operation of the call center.• Actively participate in re-training sessions.• Other Duties as assigned by the Supervisor or Manager.

•An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.

Key Performance Indicators:

  • 95% of all calls answered within 30 secs.

  • Daily average talk time 90 seconds or less

  • Ability to follow the department Standard Operating Procedures (i.e. same day trip request)

  • Attendance

  • Ability to multi-task

  • Receive a minimum of 30-34 calls per hour

Responsibility Profile :

  • Provide excellent customer service to all inquiring parties.

  • Answer all incoming calls and emails with a polite and professional attitude.

  • Record all inquiries still outstanding after initial communication concludes.

  • Follow up on outstanding inquiries as soon as applicable.

  • Route c ommunication to appropriate parties if resolutions are not possible.

  • Meet quotas and provide reports as necessary.

  • Perform other duties as assigned.

​

Qualifications

  • One (1) year work experience.

  • High School Diploma.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It’s the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator’s understand how to effectively and safely transport clients and we are looking for the right people to join our team.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

  • Safe, reliable transportation for 100 Years

  • Customized mobility solutions

  • Serving students, patients, and 1,500+ communities

  • Nearly 20,000 employees strong

What we do best

  • People First

  • Safety Always

  • School Bus & Special Education

  • Paratransit

  • Non‑Emergency Medical

  • Alternative Student Transportation

Why it matters

  • Transportation creates opportunity

  • Mobility builds independence

  • Every Ride Matters

What Beacon Mobility employees say

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