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Ca Service Desk Jobs (NOW HIRING)

Paul Mitchell

Service Desk Coordinator

Pasadena, CA · On-site

$18.04/hr

Paul Mitchell The School Pasadena is seeking a full-time Service Desk Coordinator in Pasadena, CA to be the welcoming face and steady guide of our service experience. If you love the beauty industry ...

CA State Lottery

Service Desk Technician

Sacramento, CA · On-site

$4.9K - $8.7K/mo

CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the ... Experience working on an IT Service Desk or within an IT Call Center environment. * Experience ...

New

Infojini Inc

Desktop Support

Washington, DC

$26.25 - $35.50/hr

... via CA Service Desk or BMC Remedy. 3. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$19.75 - $27/hr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors ... Employer-paid Health Insurance for CA employees. * Great opportunities for career advancement ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors ... Employer-paid Health Insurance for CA employees. * Great opportunities for career advancement ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors ... Employer-paid Health Insurance for CA employees. * Great opportunities for career advancement ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors ... Employer-paid Health Insurance for CA employees. * Great opportunities for career advancement ...

Procom Consultants Group

Service Architect

Richardson, TX

$64.75 - $81.50/hr

ITIL Certification High level and Low level design Service Design/Architecture SDBM CA Service Desk CA Nimsoft Service Now Proposal Writing Service Architect Start Date ASAP Service Architect ...

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As of Sep 9, 2026, the average hourly pay for ca service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

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Infographic showing various Ca Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

IT Service Desk Coordinator (Pleasanton, CA)

Pleasanton, CA • On-site

BeneSys
Insurance and Employee Benefit Funds • 501 - 1,000 employees
Learn more about BeneSysexternal

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

BeneSys rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

160th of 501 rated business services

Job description

IT Service Desk Coordinator (Pleasanton, CA)
Job Summary
The IT Service Desk Coordinator is a member of the BeneSys IT Service Desk and is responsible for providing level 1 support to both BeneSys internal Users as well as those designated Users of external clients/funds.
The IT Service Desk Team consists of a staff of IT Service Desk Analysts, IT Service Desk Coordinators and Desktop Support Administrators with varying levels of skills, experiences and strengths. Each of these team members will be assigned appropriate responsibilities and tasks depending on skill level and need.
The IT Service Desk area at BeneSys can be characterized as a very busy and fast paced team with continual change and shifting priorities. The IT Service Desk Coordinator is expected to be able to adapt to this environment and provide world-class service and support to internal Users and external clients/funds. The IT Service Desk Coordinator will always represent themselves, the team and the company with the highest level of professionalism. Must demonstrate the ability to maintain a positive attitude.
Responsibilities include but not limited to
  • Account "lock-outs"
  • Password Resets
  • Desk Moves
  • Provide Phone Support
  • Ticketing System Support
    • Review submitted tickets
    • Triage and resolve tickets when possible
    • Accurate ticket "coding"
    • Ticket dispatching
  • Provide "walk-up" support
  • Provide "how-to" support
  • Work closely with team members
  • Provide "first contact" support of incoming requests to the Service Desk via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely and effective resolution of Users reported issues
  • Escalate incidents (tickets) with accurate documentation to suitable next level teams, when required
  • Record, track, and document the Service Desk incident (ticket) within the Service Desk application/tool
  • Contribute to the knowledgebase as needed
  • Provide suggestions for continual improvement
  • Prioritize incidents (tickets) and service requests according to defined processes
  • Regular and predictable attendance is an essential function of this job

Physical/Mental Demands, Environment
  • Ability to remain at desk/workstation for long periods of time
  • Wearing a headset all day
  • Ability to lift maximum of 50 lbs.
  • Ability to work long hours, if needed

Minimum Qualifications/Skillset
  • Strong experience supporting Office Apps (specifically O365)
  • Basic knowledge of computer hardware, including desktops and laptops
  • Multi-tasking (listening, comprehending, talk, type, accessing multiple screens)
  • Basic typing skills
  • Polite and courteous
  • Exceptional customer service orientation
  • Ability to stay calm and execute tasks in a high-pressure environment
  • High level of dependability and punctuality is required
  • Strong documentation skills
  • Good written and oral communication skills
  • Excellent problem solving and troubleshooting skills
  • Experience working in a team-oriented, collaborative environment

Work Schedule - Full Time. Monday - Friday, 7:30am - 4:30pm. Position will primarily be in person but offers some at-home flexibility after 90 days.
Competitive Benefits and Compensation Package
  • Paid Time Off (PTO) earned at a rate of 1 day per each full month worked.
  • 12 paid holidays
  • Medical, dental, and vision insurance, with option for dependent coverage
  • Company paid basic life, short-term disability, long-term disability and AD&D insurance
  • 401k with employer match
  • Tuition reimbursement program
  • Career development opportunities
  • Referral bonus for all successful full-time referrals
  • Annual opportunities for increases

Pay
The pay range for this position is $28.00 - $30.00 per hour. Actual salary is dependent on location, skills, education, experience and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
  • Collaboration: working together across 31 locations to achieve the best for the company and our clients
  • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
  • Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

What BeneSys employees say

Pay

Benefits

Hours and flexibility

Workplace

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About BeneSys

Sourced by ZipRecruiter

Industry

Insurance and employee benefit funds

Company size

501 - 1,000 Employees

Headquarters location

Troy, MI, US

Year founded

1979

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