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How does a C360 specialist typically collaborate with other departments to enhance the customer experience?

As a C360 specialist, you’ll work closely with teams such as sales, marketing, customer support, and IT to create a unified view of each customer. This involves gathering and analyzing customer data across various touchpoints, sharing insights with relevant stakeholders, and helping design processes that deliver personalized experiences. Effective communication and cross-functional collaboration are key, as you’ll often facilitate meetings, contribute to strategy sessions, and ensure that customer-centric initiatives are aligned across departments.

What job makes $10,000 a month without a degree?

A C360 role typically refers to a customer success or client engagement position, which can pay $10,000 or more monthly for experienced professionals, especially in high-demand industries like technology or finance. Success in such roles often depends on skills, performance, and industry knowledge rather than formal degrees, with some positions requiring certifications or specialized training.

What are the key skills and qualifications needed to thrive as a Customer 360 (C360) Specialist, and why are they important?

To excel as a Customer 360 (C360) Specialist, you need expertise in data integration, analytics, and customer relationship management, often supported by a background in IT, business analytics, or data science. Familiarity with platforms like Salesforce Customer 360, data warehousing tools, and data visualization software is typically required. Strong problem-solving skills, attention to detail, and effective communication set top performers apart in this role. These skills are crucial for providing a comprehensive view of customer data, enabling organizations to enhance customer experiences and drive informed business decisions.

What are C360 professionals?

C360 professionals typically refer to specialists who work with Customer 360 (C360) platforms or solutions. These platforms are designed to provide a comprehensive, unified view of a customer’s interactions and data across various channels and touchpoints. C360 professionals may work within roles like data analysis, customer relationship management (CRM), or IT, focusing on integrating, managing, and leveraging customer data to improve business insights and customer experiences. Their responsibilities can include data integration, analytics, dashboard creation, and ensuring data privacy and compliance. These roles are essential in helping organizations better understand and engage with their customers.
Infographic showing various C360 job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution.
Product Director, Platform Data Ops C360

Product Director, Platform Data Ops C360

JP Morgan Chase

Manhattan, NY • On-site

Full-time

Medical, Retirement

Posted 8 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

 Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.
As a Product Director in Data, Digital and AI, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

 
Job responsibilities
  • Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
  • Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
  • Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
  • Own platform and data operations performance, driving enhancements to achieve business outcomes.
  • Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
  • Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
  • Oversee foundational platform and data processes that support Client360.
  • Drive continuous improvement by establishing and monitoring key performance indicators.
  • Leverage analytics, including machine learning and AI, to derive actionable business insights.
  • Understand internal team needs and anticipate future requirements, collaborating across business lines.
  • Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.
Required qualifications, capabilities, and skills
  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
  • Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
  • Ability to influence adoption of key platform and data operations lifecycle activities.
  • Experience driving change and managing stakeholders across multiple functions.
  • Proven track record of leading large-scale platform, data integration, and analytics projects.
  • Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
  • Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
  • Experience leading cross-functional teams and managing stakeholders to drive innovation.
  • Excellent problem-solving skills and strategic thinking about platform and data operations.
  • Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
  • Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.
Preferred qualifications, capabilities, and skill
  • Experience working in a highly matrixed, complex organization.
  • Extensive experience in platform management, data operations, or CRM systems within a financial institution.
  • Advanced degree in Computer Science, Data Science, Business, or a related field.
  • Demonstrated ability to engage customers and stakeholders positively in platform and data operations.

 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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