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$15K

$241.3K

$387K

How much do c2m jobs pay per year?

As of Jun 7, 2026, the average yearly pay for c2m in the United States is $241,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $200,000.00 and $300,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer to Manufacturer (C2M) Specialist, and why are they important?

To thrive as a C2M Specialist, you need a strong background in supply chain management, data analytics, and market research, usually supported by a relevant business or engineering degree. Familiarity with ERP systems, CRM platforms, and data visualization tools is essential for managing customer insights and manufacturing processes. Exceptional problem-solving, communication, and cross-functional collaboration skills help you effectively bridge the gap between customers and manufacturers. These skills are crucial for optimizing production, meeting customer demands, and driving business growth in a competitive marketplace.

What are the main challenges faced by professionals in a C2M (Customer-to-Manufacturer) role, and how can they be addressed?

Professionals in a C2M role often encounter challenges such as aligning customer expectations with manufacturing capabilities and ensuring seamless communication between end-users and production teams. Balancing customized requests with efficient production processes can require strong project management and negotiation skills. Success in this role typically involves proactive collaboration with sales, design, and manufacturing departments, as well as staying updated on market trends to anticipate customer needs. Emphasizing clear communication and leveraging digital tools for real-time feedback can help overcome these challenges.

What is the difference between C2M vs Product Manager?

AspectC2MProduct Manager
Required credentialsTypically technical certifications, relevant experience in supply chain or manufacturingOften requires business, marketing, or technical degrees, experience in product lifecycle management
Work environmentManufacturing, supply chain, or logistics settingsTech companies, retail, or software development environments
Employer and industry usageManufacturing firms, supply chain companiesTech firms, consumer goods, software companies
Common search and comparison intentUnderstanding roles in supply chain and manufacturingUnderstanding product development and management roles

The main difference between C2M and Product Manager lies in their focus areas. C2M (Consumer-to-Manufacturer) primarily involves supply chain and manufacturing processes, while Product Managers oversee product development, strategy, and lifecycle. Both roles require specialized knowledge but serve different functions within their industries.

What are C2M jobs?

C2M stands for 'Customer to Manufacturer.' In C2M jobs, professionals work to connect consumers directly with manufacturers, often bypassing traditional retailers or intermediaries. These roles may involve market analysis, product customization, digital marketing, and supply chain management to ensure that manufacturers can respond quickly and efficiently to consumer demands. C2M jobs are growing with the rise of e-commerce and digital platforms, enabling brands to deliver personalized products and streamline production based on real-time consumer feedback.
Infographic showing various C2M job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 6% Part Time, and 39% Contract. Highlights an 72% In-person, 6% Hybrid, and 22% Remote job distribution, with an average salary of $241,295 per year, or $116 per hour.

CUST COLLECTIONS SPEC

Fayetteville's Hometown Utility

Fayetteville, NC

$20.95 - $27.59/hr

Full-time

Posted 28 days ago

Job description

SUMMARY OF RESPONSIBILITIES:  This class is responsible for developing and executing debt collection processes to assist with the recovery of outstanding payments from delinquent customer accounts within the Customer Care Division.  Responsibilities include, but are not limited to, manage multiple delinquent accounts for debt collection efforts, keep track of assigned accounts to identify outstanding debts, plan a course of action to recover outstanding payments, negotiate payoff deadlines or payment plans, handle questions or complaints, investigate and resolve discrepancies in payments or accounts, purge records where debts have been satisfied, initiate legal proceedings when appropriate, investigate and properly document residential and commercial bankruptcy accounts; complete To Do's and identify trend analysis in regards to collection of bad debt.   Operating under direct supervision of a designated supervisor, work is performed in accordance with policies and procedures of Collections. Extended hours, overtime as required.  Hours may vary.  Performs related wok as required with other duties as assigned.

EQUIPMENT OPERATED:  Computer, calculator, service vehicle, and other equipment, as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES:  Thorough knowledge of C2M, Device Manager, WAM, and EBS, and how these system interact together as well as other applicable software; knowledge of safety rules/regulations/ procedures; must have excellent communication skills, ability to explain collection process, de-escalate conflicts over the phone, ensure all communication is in compliance with collections regulations, requires excellent conflict resolution and negotiation skills, create and maintain reports and statistics of debt collection efforts, knowledge of rates and service regulations; ability to analyze customer usage comparison/time of use rate, ability to compile/analyze  data and draw sound conclusions and defend statistical reports; identifying trends and patterns and engages leadership with suggested solutions; thorough knowledge of collection rules/regulations; ability to prepare/update/retrieve/maintain reports/records; ability to plan/coordinate/respond to multiple tasks within acceptable timeframes; ability to train/orient/teach skills to new employees; ability to use applicable computer software programs for communication, word processing, spreadsheet and database management, especially Microsoft Word, Project, Excel and PowerPoint; ability to communicate effectively orally and in writing; ability to develop and maintain effective working relationships with customers, consultants, the general public and all levels of employees.

MINIMUM QUALIFICATIONS: (either)

 (A)  Graduation from a two (2) year community/technical college with a degree/certification in business, business management, statistics, mathematics or related field and a minimum of four (4) years of experience in business or financial operations which includes statistical analysis, program/project implementation and working with databases/spreadsheets to develop reports and recommendations for improvements, OR

 (B) Graduation from high school or possession of a high school equivalency diploma and a minimum of eight (8) years of experience as defined in (B) above.

PHYSICAL REQUIREMENTS:  Must be able to perform the essential functions of the position.

SAFETY HAZARDS:  Minimal.

PROTECTIVE EQUIPMENT:  As required in the Public Works Commission's Safety Manual.

EMPLOYER'S RIGHTS:  This job description is general and illustrative of the kind of duties required of this position.  It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

GRADE 405 $20.95-$27.59/HOURLY
 

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