Business Process Associate Jobs in Milpitas, CA (NOW HIRING)

Join the Best “UNION” Credit Union Around! 

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide!

Our People Make the Difference!  Are you looking to take on a dynamic and challenging role?  OE Federal is seeking to hire a Business Process Lead!

Your Purpose

As a lead, you will support the successful execution of continuous process improvement and change management initiatives. You will be a collaborative team player that engages with all employment levels of OE Federal, providing an opportunity to assist in ensuring soundness of establishing new and updating existing business processes.

What You'll Do

To perform this job successfully, you must be able to perform each essential duty satisfactorily under indirect supervision:

• Play a crucial role in optimizing processes to enhance efficiency, productivity, and quality within the organization
• Coordinate or manage the coordination of change management committees tasked with vetting and approving all policy, process, and procedure change requests.
• Collaborate with cross-functional teams to understand current processes, identify areas for improvement, and implement best practices.
• Perform detailed process analysis to identify inefficiencies and control gaps and to recommend process enhancements.
• Document current and future-state processes using process mapping techniques, creating flowcharts or BPM diagrams to effectively communicate process activities, dependencies, and interactions.
• Support the implementation of recommended process changes.
• Develop action plans, provide guidance and support during the change management process, and monitor change outcomes.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally. 
• Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
• Perform other related duties as assigned.

Ideal Candidate Will Possess

• Associates degree in an applicable field and minimum 4 years of work experience in a Lead-level role, or High School Diploma/GED and minimum 6 years of work experience in a Lead-level role required.
• Knowledge of financial products and services is preferred.
• Experience in using mapping tools and continuous improvement models is preferred.
• Demonstrated success in proposing future state processes aligned with operational improvement, ability to coordinate stakeholder approval process changes and to handle projects simultaneously.
• Proficiency with Microsoft Excel, Word and Outlook required.
• Excellent interpersonal, verbal and written communication skills required.

Salary Range:  $94,962 - $100,836

OE Federal Credit Union offers competitive compensation.  The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.  The salary outlined is based on working in Livermore, California.

We offer superior benefits:

• Medical, dental and vision benefits that cover the employee, spouse and dependents 
• Retiree medical benefits 
• A defined benefit Pension Plan with 100% employer contributions of $5.57/hour
• $10,000 Life Insurance
• $5,000 Accidental Death and Dismemberment
• 11 ½ Paid Holidays per year 
• 17 days of Paid Time Off (PTO) to start
• Annual Performance Bonus Program – Up to 5% of employee’s annual base paid on December 15th of each year
• A 401(k) plan
• OE Federal Membership for you and your family
• Employee loan discounts 
• Casual dress code 

Find your team, find your fit!

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.  

OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.