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Business Process Associate Jobs in Antioch, TN (NOW HIRING)

TJX Companies

Backroom Processing Associate

Madison, TN · On-site

$13 - $13.50/hr

Able to work a flexible schedule to support business needs * Possesses strong communication and ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

206 Tours

Business Development Associate

Brentwood, TN · On-site

$42K - $57K/yr

The Business Development Associate aggressively drives company growth by generating and capturing ... Actively recommend improvements to the sales process. * Other duties as may be assigned.

CarMax

Business Office Associate

Murfreesboro, TN · On-site

These processes include responsibility for cash management, processing and auditing of paperwork ... Mentor new Business Office Associates, as well as, train other store departments on Business Office ...

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Business Process Associate information

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$18

$27

$31

How much do business process associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for business process associate in Antioch, TN is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $30.77 per hour, depending on experience, location, and employer.

What is a business process associate?

A business process associate is responsible for helping to identify inefficiencies in operations and developing solutions. Depending on the company for which you work, your job duties may include evaluating initiatives related to software or systems implementation, identifying bottlenecks, and ensuring that departments comply with policies and procedures. Qualifications for this career include a few years of experience in quality assurance and process improvement as well as specialized skills, such as analytical problem-solving, attention to detail, and computer literacy. A bachelor’s degree in business management, finance, or a related subject is necessary. Some business process associates have advanced degrees, such as an MBA.

What are the key skills and qualifications needed to thrive as a business process associate, and why are they important?

To thrive as a Business Process Associate, you need analytical thinking, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with process mapping tools, workflow management systems, and proficiency in Microsoft Office Suite or similar software is typically required. Strong communication, problem-solving, and collaboration skills help you stand out in supporting process improvements and working with cross-functional teams. These competencies are crucial for efficiently analyzing, documenting, and optimizing business processes, ultimately driving organizational efficiency and effectiveness.

What are the typical challenges faced by a business process associate when working with cross-functional teams?

Business Process Associates often collaborate with multiple departments to map and improve workflows, which can present challenges such as differing priorities, communication barriers, and varying levels of process understanding. Navigating these challenges requires strong interpersonal skills, the ability to facilitate discussions, and a proactive approach to resolving misunderstandings. Successful Business Process Associates use data-driven analysis and clear documentation to align teams and drive process improvements, ensuring that everyone is working toward common organizational goals.

What is the difference between Business Process Associate vs Business Analyst?

AspectBusiness Process AssociateBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, finance, or related area; certifications like CBAP are common
Work EnvironmentOffice setting, supporting process improvements and data entryOffice environment, analyzing business needs and recommending solutions
Employer & Industry UsageUsed across industries for operational support rolesCommon in consulting, finance, and IT sectors for strategic analysis
Search & Comparison IntentUnderstanding operational roles and entry-level positionsComparing analytical roles and strategic responsibilities

The Business Process Associate focuses on supporting and improving operational workflows, often handling data entry and process documentation. In contrast, a Business Analyst analyzes business needs, gathers requirements, and recommends solutions for process improvements. While both roles require similar educational backgrounds, Business Analysts typically have more strategic responsibilities and may require additional certifications.

Is a business process associate a stressful job?

A business process associate role involves analyzing and improving business workflows, which can be demanding depending on workload and deadlines. The job often requires attention to detail, problem-solving skills, and the ability to manage multiple tasks, which may contribute to stress levels in high-pressure environments.
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Business Process Associate jobs near you

Manager, Business Process Transactions

DXC Technology

Nashville, TN • On-site

Full-time

Re-posted 9 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

153rd of 225 rated it services

Job description

Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization

Top 5 Core Competencies
1. Operational Excellence & KPI Management
  • Strong ability to manage SLAs, AHT, quality, and productivity metrics
  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development
  • Builds high-performing teams through coaching, mentoring, and performance management
  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery
  • Focus on improving end-to-end customer journeys and satisfaction outcomes
  • Translate customer feedback into actionable improvements

4. Workforce & Resource Optimization
  • Aligns staffing models to forecasted demand applying consideration to margin
  • Maximizes efficiency through balancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement
  • Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
  • Identifies opportunities for process improvement, automation, and innovation
  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications
  • Bachelor's degree (Business, Technology, or related field preferred)
  • 9+ years of contact center leadership experience
  • 10+ years in a leadership role managing teams
  • Experience in multi-channel support environments and contact center technologies

Preferred Skills
  • Strong analytical and problem-solving capabilities
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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