Business Operations Program Manager Jobs in Broken Arrow, OK

Program Manager

The Tulsa, Oklahoma Performance Center is seeking a Sr. Program Manager to execute all aspects of customer programs to ensure that all activities are carried out in accordance with technical and contractual requirements, schedules and budgets.  The Program Manager is the focal point for the company for communications with the customer (internal / external) and is responsible to ensure customer requirements are flowed down to all functional departments.

Who are we?

Founded in 1849, Ducommun is the oldest company in California.  Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. 

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets.  We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications. 

Our facility in Tulsa, Oklahoma manufactures state-of-art circuit cards for aerospace and defense applications.

Job Summary

1.  Focal point for customer communication and interface:

• Manages communications and relationships between Ducommun and its customers. Communication and tracking of customer scorecards and surveys.
• Focal / Leader for the Integrated Product Team (IPT).
• Represents the company in contacts with the customer and outside parties for all issues concerning the assigned program.
• Provide timely notification to management and customer of program cost, quality or schedule impact.
• Execution of New Product Introduction - Phase Gate Process.
• Provide a coordinated company response to customer requirements (commercial - technical) and inquiries (voice of the customer).
• Presentation of program reviews to Customer.

2.  Internal Communication and interface:

• Communicate within IPT to assure proper coordination of customer requirements (schedule, recovery plans, reports, etc.).
• Ensure that the company's capabilities and business interests support customer requests.
• Manage program team to ensure efficient and effective goal attainment in support of the Program Management functional metrics, corporate policy, regulatory guidelines and budget parameters.
• Coordinate technical and operational requirements with stakeholders to ensure the voice of the customer has been achieved
• Coordinate the financial controls to integrate time phased budgets and program schedules that support contractual commitments and company goals.
• Communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.
• Champion/lead Kaizen and Lean activities that drive improvement in both operational and administrative areas.
• Oversight of Program Management backlog/booking input into the MRP system to ensure alignment with company goals.
• Presentation of program reviews to Sr. Leadership.

3. Contract Management:

• Analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions. Coordinate review of terms and conditions with DCO Director of Contracts as necessary.
• Prepare negotiation plan and lead the negotiation team for all customer negotiations.
• Manage and track program compliance to purchase order requirements.
• Prepare assertions and claims to customer in accordance to contract parameters.

4.  Operational Management:

• Responsible to coordinate with Operations Management to review requirements for programs as they relate to Operational Performance, Staffing, IPT development, planning for capital expenditures / preventative maintenance

5.  Fiscal Management

• Review program performance to provide ongoing visibility for project cost, margin and schedule (actual vs. projected).
• Provide input to Finance for individual program cash flow plans.
• Support the Finance Department for invoice submittal and in resolving late payment receipts and customer claims/assertions.

6. Development and growth of the Program:

• Responsible for oversight and management of business unit bookings, backlog, past due, receivables and sales forecasts.
• Manage and maintain business unit booking and sales tracking system that supports the company monthly summary reports.
• Coordinate planning and acquisition of follow-on business within the lead time constraints.
• Coordinate with Business Development to identify, strategize and capture new business opportunities.
• Travel to customers 30% of the time.
• Support customer cost reduction and process improvement activities that demonstrate the company's commitment to continuous improvement. 

7. Proposal Management:

• Lead the Proposal Team in the development, preparation and customer submittal of proposals for new and follow-on business. Will have assistance by Estimating on cost development, schedule, and capital requirements.
• As required support customer / DCAA / DCMA audits.