Business Operations Associate Jobs in Durham, NC

Home Solutions is seeking a Senior Business Operations Associate to help drive high-impact initiatives across our business. This is a true business generalist role designed for someone who thrives in ambiguity, enjoys solving complex problems, and wants to operate at the center of a fast-growing company. You'll work directly with senior leadership to tackle high-stakes questions, pressure-test ideas, and turn analysis into execution. Some weeks you'll be deep in the numbers. Other weeks you'll build new tools to grow the business. The common thread: you own outcomes.

As a Senior Business Ops Associate, you will identify opportunities, analyze trade-offs, and execute initiatives that meaningfully grow revenue, margins, operational efficiency, and long-term scalability.  We are seeking someone who can get  under the hood of the business to understand what's driving revenue and costs - and help us double down on what works. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, new market expansion, cost optimization, and process design.

This role is ideal for someone with experience in consulting, investment banking, private equity, strategy, or high-growth operating environments who now wants to move from advising to building - owning initiatives from insight through implementation. You will not be confined to a single function. 

Within your first year, you will have led multiple initiatives with measurable P&L impact, improved key company KPIs such as revenue growth or margin expansion, and earned the trust of senior leadership as a go-to problem solver for complex, ambiguous challenges. You will have built scalable systems and processes that strengthen the business long term and demonstrated sound judgment and ownership required to run critical parts of the organization with increasing autonomy.

• Evaluate, test, and launch new growth channels that drive audience expansion and incremental revenue.
• Identify where we can unlock revenue, improve margins, or eliminate inefficiencies - then help execute.
• Identify operational bottlenecks and design scalable processes to support your P&L's growth.
• Build business cases for new investments, product expansions, and market opportunities.
• Evaluate marketplace performance across both consumer and service provider dynamics.
• Build the models, dashboards, and tools we need to make smarter decisions.
• Hypothesize, test, and launch UX improvements across our web properties.
• Monitor core P&L KPIs and proactively surface risks, inefficiencies, and growth opportunities.
• Turn ambiguous questions into structured analyses and clear action plans.
• AI super-user - you experiment with LLMs and automation tools instinctively to move faster and smarter.

This role combines analytical rigor with real ownership. You will not simply present recommendations - you will help implement them.

• Bachelor's degree with a strong record of academic and professional achievement.
• 2-4 years of experience in consulting, investment banking, private equity, strategy, business operations, or a high-growth operating role.
• Exceptional structured problem-solving and analytical skills.
• Strong business judgment - able to connect data to operational and financial outcomes.
• Experience building models, analyzing unit economics, or evaluating business performance.
• Comfortable operating in ambiguity and driving clarity in fast-moving environments.
• Demonstrated ownership of complex projects with tangible outcomes. 
• Clear, direct communicator who can influence senior stakeholders.
• AI-native mindset - comfortable leveraging emerging tools to improve speed, insight, and output.
• Competitive, high-ownership mentality with a bias toward action.
• Experience in digital marketing or marketplace businesses is helpful but not required. Intellectual curiosity on how digital marketplaces scale and eager to learn new growth levers is a must.

At Home Solutions, we're on a mission to build a more innovative future for home services. Since 2017, we've been transforming how homeowners and service providers connect-replacing outdated lead-generation models with a smarter, outcome-driven approach.

We combine proprietary media, AI, and deep data insights to reach 50M+ homeowners and match them with high-quality providers through seamless, high-intent experiences. Home Solutions has become a trusted growth engine for leading brands, helping generate over $1B in annual partner revenue while continuously innovating across channels, products, and customer experiences.

Backed by Three Ships, a growth equity firm that builds and scales digital businesses, Home Solutions is powered by a high-performance, high-ownership culture. We value people who act with urgency, challenge the status quo, and are motivated to build something enduring in one of the largest, most under-digitized categories.

• Results: We're building a high-growth, high-performance business with strong momentum and meaningful impact across the home services ecosystem.
• Opportunity: Home services is a $600 billion market that largely still operates like it's 1999.  Home Solutions is shaping the industry's digital transformation and creating innovative experiences to better serve consumers and service providers.  
• Ownership & Impact: We operate with a high-ownership culture where individuals are expected to drive outcomes. You won't just execute-you'll help shape the business.
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: We're building quickly, which means new opportunities emerge constantly. If you're hungry to grow, you'll have the chance to move fast and take on more.
• Stability: As a privately held, debt-free company, we make disciplined, long-term financial decisions-investing in sustained growth and pursuing strategic acquisitions.
• Culture: We're a team that plays to win- holding a high bar for excellence while creating an environment where people enjoy the work and the people they do it with.

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.