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Business Customer Support Analyst Jobs (NOW HIRING)

TelePharm

Support Analyst

Iowa City, IA

As Support Analyst you will play a critical role in our customer's success by developing processes ... business applications. Promote revenue growth, customer adoption, retention, and overall ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

From small business startups to enterprise-scale corporations, Vergent's innovative technology ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Create a positive customer support experience and build strong relationships through deep problem ... Analyst in a fast-paced office environment. * High School Diploma required, some college or ...

Next Step Systems

Technical Support Analyst

New York, NY · On-site

... customers in the areas of business solutions, software, hardware and networking technologies (preferred). - 3+ years of experience in LAN, WAN and network systems support and management (preferred ...

STAND 8

Lead Support Analyst

Manhattan, NY · On-site

The Lead Support Analyst partners with IT operations, business stakeholders, and vendors to ... customers, partners, and employees. Our mission is to impact the world positively by creating ...

Internet Brands

Senior Tech Support Analyst

El Segundo, CA · On-site

$60K/yr

... customers with a good experience when they request assistance. This includes leading the team in ... Must establish a strong relationship with the business stakeholders, the General (Office) Manager ...

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position ... The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Specialist ...

McDermott

Technology Support Analyst

Manhattan, NY · On-site

$107K - $136K/yr

... business professionals. We celebrate excellence, collaboration, and community and have been ... The Technology Support Analyst provides technology customer support and leadership. This position ...

WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through ... Demonstrated experience in a client-facing or customer service role, with strong communication ...

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As of Sep 10, 2026, the average yearly pay for business customer support analyst in the United States is $75,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,000.00 per year, depending on experience, location, and employer.

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Support Analyst

Iowa City, IA

TelePharm
11 - 50 employees
Learn more about TelePharmexternal

Full-time

Re-posted 9 days ago

Job description

About the Position TelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from mom and pop pharmacies to large healthcare systems across the United States.

Being part of a small team means wearing many hats. As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self-motivated individual, excited to learn new things and tackle new problems.

You thrive in a startup environment that demands you stretch yourself, and you flat out get stuff done. Responsibilities and Expectations Become a TelePharm platform expert including backend / technical workings and practical business applications. Promote revenue growth, customer adoption, retention, and overall satisfaction.

Act as a bridge between development and customer success team. Level 2 support. Technical documentation for publishing on customer success team knowledge base.

Contribute to the development of customer success team software tools - release distribution, rapid deployment, and testing tools. Hardware discovery, management, configuration. Customer and user onboarding process development and automation.

Determine minimal use case to recreate and resolve software and network issues immediately, or provide concise details to development team for further analysis and resolution. Maintain and enhance customer satisfaction by providing proactive support and communication. Travel 25% Skills and Requirements Exhibit strong leadership, communication, team-first attitude and problem-solving skills.

Ability to work independently and take initiative to complete tasks and identify problems with little to no direction. Exceptional project management and analytical skills. Network configurations and troubleshooting, (VPN, Firewall, etc).

Some scripting language knowledge (JavaScript, Python, etc). Understanding of Software as a Service Ability to identify and submit product enhancement requests Experience with networking, wireless, firewalls, security, anti-virus, remote access, user management and backup. System monitoring, alerting, problem logging, and coordinating tasks effectively to troubleshoot issues for prompt resolution.

Bonus Points Working knowledge of HTML/CSS Pharmaceutical/Health Care experience HIPAA/PHI training Pharmacy Technician experience About TelePharm We are a small team of technology enthusiasts, and we like to have fun while changing an industry. We work out of a unique office space in downtown Iowa City. We offer health benefits, competitive compensation, Taco Tuesdays, discounted downtown parking and a working environment with team members who want to be the best at what they do.

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