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Business Application Support Analyst Jobs in Virginia

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Assigns a numerical value to business functions so performance is assessed and compared over time. ...

Clark Group

Application Support Analyst

Mclean, VA · On-site

We are looking for a responsive, customer-focused Application Support Analyst to serve as the ... Provide Tier 1 technical support for internal employees across the business via ticketing system ...

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Business Application Support Analyst information

What does a business application support analyst do?

A Business Application Support Analyst is responsible for maintaining, troubleshooting, and optimizing software applications that support business processes. They act as a bridge between end-users and technical teams, ensuring that applications run smoothly and efficiently. Their duties often include resolving technical issues, providing user training, documenting system changes, and collaborating with developers to implement updates or enhancements. This role is essential for minimizing downtime and improving the productivity of business operations.

What are the key skills and qualifications needed to thrive as a business application support analyst?

To thrive as a Business Application Support Analyst, you need strong analytical skills, problem-solving abilities, and a foundational understanding of business processes, often supported by a degree in information technology or a related field. Familiarity with enterprise software such as ERP or CRM systems, ticketing platforms, and ITIL certification is typically required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively assisting end-users and collaborating with technical teams. These skills and qualities ensure efficient issue resolution, minimize business disruption, and foster productive relationships across the organization.

How does a business application support analyst typically collaborate with other departments to resolve application issues?

Business Application Support Analysts work closely with teams across the organization, such as IT, operations, and end-users, to address and resolve application-related issues. They often act as a bridge between technical staff and business users, translating user requirements into actionable tasks for developers or IT specialists. Effective communication and problem-solving skills are essential, as analysts must gather information, coordinate troubleshooting efforts, and ensure timely resolution while minimizing disruption to business operations. Regular meetings, ticketing systems, and collaborative platforms are commonly used to track progress and maintain transparency.

What is the difference between Business Application Support Analyst vs Business Systems Analyst?

AspectBusiness Application Support AnalystBusiness Systems Analyst
CertificationsITIL, CompTIA, vendor-specific certificationsCBAP, CCBA, PMI-PBA
Work EnvironmentSupport teams, help desk, troubleshootingAnalysis, requirements gathering, process design
Employer & Industry UsageIT departments, software vendors, finance, healthcareBusiness units, consulting firms, technology companies

The Business Application Support Analyst primarily focuses on maintaining and troubleshooting existing business applications, ensuring smooth operation. In contrast, the Business Systems Analyst concentrates on analyzing business needs, gathering requirements, and designing solutions. Both roles often collaborate but serve different stages of the application lifecycle.

How much do business application support analysts make in the US?

Business Application Support Analysts in the US typically earn an average salary ranging from $60,000 to $85,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $50,000, while experienced analysts with specialized skills can earn over $100,000. The role often requires knowledge of enterprise software, troubleshooting skills, and familiarity with tools like SQL or ERP systems.

What cities in Virginia are hiring for Business Application Support Analyst jobs?

Cities in Virginia with the most Business Application Support Analyst job openings:

Application Support Analyst

Alexandria, VA • Hybrid

National Active and Retired Federal Employees Assn
See more jobs at National Active and Retired Federal Employees Assnexternal

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

ABOUT THE ORGANIZATION

The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.

DESCRIPTION

The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE?s expert to support current and future AMS operations.

RESPONSIBILITIES

  • Responsible for data management, maintenance, and data integrity.
  • Serve as NARFE?s AMS subject matter expert, including proactively maintain and troubleshoot the system.
  • Develop an understanding of NARFE?s existing data as well as future data requirements to support business decisions.
  • Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
  • Responsible for communication and relationship management with outside vendors.
  • Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
  • Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
  • Provide end-user support and training, trend analysis and reporting.