Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Identify improvements to applications, processes, and business logic to meet user needs and ...
Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Identify improvements to applications, processes, and business logic to meet user needs and ...
Application support analyst
Kalamazoo, MI · On-site
Application Support Analyst responsible for information systems utilized by our client in Research ... Liaison between Business Technology organizations for comprehensive support. Technical Skills: The ...
Application support analyst
Kalamazoo, MI · On-site
Application Support Analyst responsible for information systems utilized by our client in Research ... Liaison between Business Technology organizations for comprehensive support. Technical Skills: The ...
Operations Support Analyst
$20 - $30/hr
Description Seeking a Business Application Support Analyst to support franchisees during the company's transition from its legacy 3.9 POS system to the new 4.0 platform. As stores migrate between ...
New
Quick apply
Operations Support Analyst
$20 - $30/hr
Description Seeking a Business Application Support Analyst to support franchisees during the company's transition from its legacy 3.9 POS system to the new 4.0 platform. As stores migrate between ...
New
Operations Support Analyst
Ann Arbor, MI · On-site
$20 - $30/hr
Description Seeking a Business Application Support Analyst to support franchisees during the company's transition from its legacy 3.9 POS system to the new 4.0 platform. As stores migrate between ...
New
Operations Support Analyst
Ann Arbor, MI · On-site
$20 - $30/hr
Description Seeking a Business Application Support Analyst to support franchisees during the company's transition from its legacy 3.9 POS system to the new 4.0 platform. As stores migrate between ...
New
Business Systems Support Analyst
Kingsford, MI · On-site
$58K - $82K/yr
Job Purpose The Business Systems Support Analyst is responsible for providing front-line technical ... Escalate complex workstation, application, server, network, infrastructure, or security issues to ...
Business Systems Support Analyst
Kingsford, MI · On-site
$58K - $82K/yr
Job Purpose The Business Systems Support Analyst is responsible for providing front-line technical ... Escalate complex workstation, application, server, network, infrastructure, or security issues to ...
Business Systems Support Analyst
Kingsford, MI · On-site
$58K - $82K/yr
The Business Systems Support Analyst is expected to provide prompt, professional, and courteous ... Escalate complex workstation, application, server, network, infrastructure, or security issues to ...
Business Systems Support Analyst
Kingsford, MI · On-site
$58K - $82K/yr
The Business Systems Support Analyst is expected to provide prompt, professional, and courteous ... Escalate complex workstation, application, server, network, infrastructure, or security issues to ...
The Business Systems Support Analyst is expected to provide prompt, professional, and courteous ... Escalate complex workstation, application, server, network, infrastructure, or security issues to ...
The Business Systems Support Analyst is expected to provide prompt, professional, and courteous ... Escalate complex workstation, application, server, network, infrastructure, or security issues to ...
Overview Provide support to all phases of the application development process to include business analysis, application, architecture, design, development, integration and delivery for those business ...
Overview Provide support to all phases of the application development process to include business analysis, application, architecture, design, development, integration and delivery for those business ...
Technical Analyst / Application Support Engineer Location: Okemos, MI Duration: Long term Rate: Market Primary Job Responsibilities: · Provide support for software, hardware, and operating system ...
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Technical Analyst / Application Support Engineer Location: Okemos, MI Duration: Long term Rate: Market Primary Job Responsibilities: · Provide support for software, hardware, and operating system ...
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
Quick apply
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
... and standard application support. * Escalate issues beyond current capability with clear ... platforms, and business applications. * Strong written and verbal communication skills.
Help Desk/Desktop Support Analyst
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Help Desk/Desktop Support Analyst
Holland, MI · On-site
$27.71 - $32.09/hr
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Familiarity with Microsoft Office Suite troubleshooting and common desktop application support.
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Quick apply
... Analysts, Developers, system owners, and business users to ensure timely resolution and dependable ... Monitor the application support queue, prioritize requests, and provide timely updates to users.
Workstation Support Analyst
Jackson, MI · On-site
... of SCCM application packaging, deployment, support and maintenance of applications Skills ... business needs and strategic objectives. * Provide technical expertise, guidance and strategic ...
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Workstation Support Analyst
Jackson, MI · On-site
... of SCCM application packaging, deployment, support and maintenance of applications Skills ... business needs and strategic objectives. * Provide technical expertise, guidance and strategic ...
Workstation Support Analyst
Jackson, MI · On-site
... of SCCM application packaging, deployment, support and maintenance of applications Skills ... business needs and strategic objectives. * Provide technical expertise, guidance and strategic ...
Quick apply
Workstation Support Analyst
Jackson, MI · On-site
... of SCCM application packaging, deployment, support and maintenance of applications Skills ... business needs and strategic objectives. * Provide technical expertise, guidance and strategic ...
Business Analyst
Lansing, MI · On-site
Environmental sample collection, testing, and reporting workflows Application Support ... of experience in business analysis, systems analysis, or related IT roles * 8+ years of ...
Quick apply
Business Analyst
Lansing, MI · On-site
Environmental sample collection, testing, and reporting workflows Application Support ... of experience in business analysis, systems analysis, or related IT roles * 8+ years of ...
Business Analyst
Lansing, MI · On-site
Environmental sample collection, testing, and reporting workflows Application Support ... of experience in business analysis, systems analysis, or related IT roles * 8+ years of ...
Business Analyst
Lansing, MI · On-site
Environmental sample collection, testing, and reporting workflows Application Support ... of experience in business analysis, systems analysis, or related IT roles * 8+ years of ...
Business Analyst
Lansing, MI · On-site
Environmental sample collection, testing, and reporting workflows Application Support ... of experience in business analysis, systems analysis, or related IT roles * 8+ years of ...
Business Analyst
Lansing, MI · On-site
Environmental sample collection, testing, and reporting workflows Application Support ... of experience in business analysis, systems analysis, or related IT roles * 8+ years of ...
Business Application Support Analyst information
What does a business application support analyst do?
A Business Application Support Analyst is responsible for maintaining, troubleshooting, and optimizing software applications that support business processes. They act as a bridge between end-users and technical teams, ensuring that applications run smoothly and efficiently. Their duties often include resolving technical issues, providing user training, documenting system changes, and collaborating with developers to implement updates or enhancements. This role is essential for minimizing downtime and improving the productivity of business operations.
What are the key skills and qualifications needed to thrive as a business application support analyst?
To thrive as a Business Application Support Analyst, you need strong analytical skills, problem-solving abilities, and a foundational understanding of business processes, often supported by a degree in information technology or a related field. Familiarity with enterprise software such as ERP or CRM systems, ticketing platforms, and ITIL certification is typically required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively assisting end-users and collaborating with technical teams. These skills and qualities ensure efficient issue resolution, minimize business disruption, and foster productive relationships across the organization.
How does a business application support analyst typically collaborate with other departments to resolve application issues?
Business Application Support Analysts work closely with teams across the organization, such as IT, operations, and end-users, to address and resolve application-related issues. They often act as a bridge between technical staff and business users, translating user requirements into actionable tasks for developers or IT specialists. Effective communication and problem-solving skills are essential, as analysts must gather information, coordinate troubleshooting efforts, and ensure timely resolution while minimizing disruption to business operations. Regular meetings, ticketing systems, and collaborative platforms are commonly used to track progress and maintain transparency.
What is the difference between Business Application Support Analyst vs Business Systems Analyst?
| Aspect | Business Application Support Analyst | Business Systems Analyst |
|---|---|---|
| Certifications | ITIL, CompTIA, vendor-specific certifications | CBAP, CCBA, PMI-PBA |
| Work Environment | Support teams, help desk, troubleshooting | Analysis, requirements gathering, process design |
| Employer & Industry Usage | IT departments, software vendors, finance, healthcare | Business units, consulting firms, technology companies |
The Business Application Support Analyst primarily focuses on maintaining and troubleshooting existing business applications, ensuring smooth operation. In contrast, the Business Systems Analyst concentrates on analyzing business needs, gathering requirements, and designing solutions. Both roles often collaborate but serve different stages of the application lifecycle.
How much do business application support analysts make in the US?
Business Application Support Analysts in the US typically earn an average salary ranging from $60,000 to $85,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $50,000, while experienced analysts with specialized skills can earn over $100,000. The role often requires knowledge of enterprise software, troubleshooting skills, and familiarity with tools like SQL or ERP systems.
Application Support Analyst
Ann Arbor, MI
LibSys Inc
• IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted yesterday
Job description
Job Description
Postion: Application Support Analyst
Location: Ann Arbor, MI
Duration: 6+ Months Contract
Must Have:
Experience handling transaction databases and transaction processing applications at the second tier level
SQL query writing to research, debug, and submit statements for DBA execution for data changes
Experience with a ticket handling system (such as JIRA)
Experience with working with remote users for transaction processing application debugging.
Responsibilities:
Support Analyst for Custome application.
Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.
Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.
Create training documents and conduct periodic training for selected system super users in different business areas.
Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.
Deliver a high level of customer service to all users and continuous communication.
Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.
Required Qualifications:
Bachelor's degree
A minimum of two (2) years' experience working in application support environment with custom or out of the box applications.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment, ability to multi-task and work with multiple users.
Strong interpersonal, problem solving and analytical skills.
Well organized and good customer service skills.
Preferred Qualifications:
Bachelor's degree in information systems or a related area of study
Three (3) years or more experience working with custom application support.
Experience with supporting Oracle E-Business Suite.
Experience with training content creation tools and conducting application training.
Experience with communicating technical design in non-technical terms to users.
Experience with application testing and writing/executing test plans.
Qualifications
strong sql
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Libsys
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Naperville, IL, US
Year founded
2002