Business Administration Operation Manager Jobs (NOW HIRING)

WHO WE ARE

Kids in the Game sport and enrichment-based programs can be found in schools and communities across New York City, serving thousands of children every year. Our goal is to provide positive experiences and opportunities through sports and creative play. We inspire kids to embrace new experiences, adopt a healthy lifestyle, and build integrity. Our work is focused on achieving four ultimate impacts:

• Enhancing emotional intelligence
• Creating a positive sense of self
• Developing NYC into the nation’s top talent hub
• Integrating our communities

We believe that what sets us apart is who we are and how we connect with people. We are a Certified B Corporation and we’re committed to doing business for good. We are striving every day to have a positive impact in the lives of our youth, and we believe that it all starts with being the best part of their day. To learn more about our programs and our team, visit www.kidsinthegame.com. 

WHAT WE ARE LOOKING FOR

We’re looking for a Business Administration superstar to support the work of our Marketing and Customer Experience teams. This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. This individual interfaces with our community publicly, our customers privately, and the Kids in the Game team internally. We’re looking for someone to cultivate positive relationships with our community and have a forward-thinking approach when it comes to strategy and implementation.

The key functions of your role will include: 

• Engage with prospective customers via phone calls, emails and scheduled events.
• Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.
• Establish best practices for our customer service protocols.
• Utilize and master registration, CRM and project management platforms.
• Stay up-to-date with our program calendar and new program details to anticipate questions and comments.
• Aid with processes related to customer support (ex. payment processing, form collection, health record, etc)
• Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.
• Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information.

You’ll know this role is for you if:

• You thrive off connecting with people and making their day a little better for having interacted with you.
• You feel a sense of accomplishment knowing you’ve helped with an issue or created value for someone.
• Technology is intriguing and something you enjoy diving into and testing.
• You enjoy solving puzzles.
• You know that the key to a successful business is the behind-the-scenes work that goes into it.

Kids in the Game offers seasonal internships throughout the year. Internships are typically 14-18 weeks long and Interns would be expected to work between 25-35 hours per week in person at our office location. Below are the dates for each season.

• Fall 2026: September 8th - December 18th
• Spring 2027: January 11th - May 21st
• Summer 2027: May 24th - August 27th

Compensation: Internships are unpaid opportunities for first term Interns. We do offer $200-$300 completion bonuses at the end of unpaid internship contracts. There is also the potential to extend for a second term, paid internship. We can also offer class credit where app

Requirements

WHAT WE’LL LOVE ABOUT YOU

• Is resourceful and comfortable operating autonomously, but won’t hesitate to ask questions when they arise.
• Never leaves messages unanswered.
• Has a passion for sports-based youth development.
• Can handle influxes in workload and execute tasks on time with a high level of attention to detail.
• Works very well with other people and is an effective communicator.
• Handles conversations with composure and empathy.
• Loves to learn new things.
• Can use technology as a driving force.
• Open to feedback to continuously improve and grow.

WHAT YOU’LL LOVE ABOUT US

At Kids in the Game, you can expect to be welcomed into an engaging and spirited environment that emphasizes the importance of teamwork, communication, and collaboration. We are proud to foster an inclusive environment where our team members feel respected by and connected to one another. We value the unique experiences, perspectives, and passions of our employees, and we look forward to adding new personalities to our team.

OUR COMMITMENT TO YOU

At Kids in the Game, you can expect to be welcomed into an engaging and spirited environment that emphasizes the importance of teamwork, open communication, and collaboration. We are proud to foster an inclusive environment where our team members feel respected by and connected to one another. We value the unique experiences, perspectives, and passions of our employees, and we look forward to adding dynamic personalities to our team.

Diversity, Equity, and Inclusion: We are committed to creating a diverse, equitable and inclusive work environment for all of our interns and employees. We recruit candidates from across the city, state, and country, from all cultural and socio-economic backgrounds. We have developed partnerships with organizations that allow us to target our hiring practices to include chronically discriminated against or low-income groups, and improve their access to high-quality employment opportunities.