Building Operations Jobs in Massachusetts (NOW HIRING)

About the Role:

As a CBRE - GDS Custodial Manager, you will be responsible for the implementation of the strategic direction for onsite cleaning operations. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.

Under general management, this position directs skilled and unskilled staff in the daily operations and maintenance of buildings, grounds, and equipment for either multiple locations or a single location with a 7-day operation. This role frequently oversees both inside building services as well as grounds and exterior infrastructure, including locations that house specialty programs requiring advanced skill and knowledge in building services oversight. The Coordinator oversees a range of functions including building services, inventory and distribution, safety and security, and parking, and serves as the on-site technical consultant for issues related to daily operation of the building and infrastructure. This position supervises and trains employees and delegates assignments to ensure timely and efficient completion of projects.

• Oversees ongoing maintenance and operations of the buildings for assigned practice site(s), ensuring that facilities are maintained in accordance with relevant regulations, internal standards, and fiscal considerations. Coordinates, arranges, and supervises or provides for the completion of corrective and preventive maintenance for facility equipment and systems. Functions independently in the identification and resolution of issues related to daily building services operations; consults with supervisor only when direction or approval on issues with major impact on building operations is needed.
• Usually oversees grounds operations and services including landscaping, plowing, and general maintenance.
• Ensures the proper functioning and maintenance of all mechanical systems, including HVAC, plumbing, and electrical systems. Plans, schedules, and supervises work of skilled craft maintenance workers and helpers in the inspection, maintenance, repair, and servicing of plant equipment, buildings, and facilities.
• Ensures that major equipment and furnishings are maintained in safe, operable condition and/or arranges for replacement. Develops, implements, and reviews equipment records (included in maintenance logs). Establishes procedures and contracts to ensure timely repairs of equipment requiring frequent minor repairs. Secures equipment and service bids and makes recommendations for purchase when replacement or new equipment is required.
• Evaluates building needs and assists in developing long- and short-term facilities plans. May serve as project leader for smaller or mid-size building improvement and renovation projects and/or oversee subsets of larger projects under the direction of a facilities project manager. Coordinates work to prevent cost overruns and minimize disruption to occupants and staff. Negotiates contracts when needed.
• Develops and maintains inventory and distribution systems needed to maintain expected high levels of service. Develops systems to track equipment and supplies and to project supply needs and contain costs. Works closely with Strategic Sourcing to ensure access to needed supplies.
• Oversees receiving and handling of incoming mail for the practice site.
• Provides on-site presence for staff inquiries and requests related to facilities issues. Serves as technical consultant on complex issues related to the building or infrastructure. Resolves problems within a broad scope of established parameters. Involves supervisor when clarification is needed and keeps supervisor informed of progress.
• Monitors operational policies, procedures, and systems related to facilities maintenance and safety in accordance with established guidelines. Ensures that building codes and safety standards are maintained, working with internal departments and external agencies as needed. Recommends and implements changes in systems and procedures as required.
• Assists in the monitoring and management of departmental operating budgets as it relates to the maintenance of facilities, grounds, and equipment. May develop portions of the budget and/or make recommendations on capital expenditures.
• Prepares a variety of management and financial reports related to physical operations of the practice site(s) and conducts analysis to aid in management decision-making.
• Handles facility-related emergencies. May need to coordinate responses to after-hours calls and follow through with appropriate action.
• Directs and coordinates cleaning programs and service contracts.
• If applicable, responsible for parking functions including the control of spaces, monitoring activity, and accounting.
• Represents department on task forces or in meetings as needed.
• Performs other duties as assigned.

Supervises a small group (typically 2–5 employees) in a variety of maintenance functions, with no subordinate supervisors but possibly overseeing the work of team leaders. Carries out supervisory responsibilities within areas of responsibility in accordance with CBRE's policies and applicable laws. Provides direction and support to staff to ensure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates; and addressing complaints and resolving problems. May work with supervisor on issues related to salary and/or disciplinary action of subordinates. Must supervise the equivalent of at least 2 full-time employees.

EDUCATION

High School diploma or equivalent required. Bachelor's degree in a related field preferred. Licensing in a recognized trade preferred.

EXPERIENCE

Minimum 5–7 years of experience in facility maintenance required, with at least 3 years in a supervisory or lead capacity.

SKILLS

Excellent knowledge in all areas of HVAC, electrical, plumbing, budgeting, inventory control, leadership, and training. Strong communication and follow-up skills. Familiarity with building codes and OSHA regulations required.

• Proficient in the use of all electronic tools and applications relevant to the performance of job duties, including but not limited to phone, keyboard, computer, and computer applications.
• Performs all job functions in compliance with applicable federal, state, local, and CBRE policies and procedures.
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all PHI in all its forms (written, verbal, and electronic), taking reasonable precautions to prohibit unauthorized access. Complies with all applicable privacy policies, procedures, and protocols, including HIPAA guidelines.

Busy maintenance and office environment. Must be able to lift up to 50 pounds. May require occasional after-hours availability for emergency response.

CBRE is an Equal Opportunity Employer.

 CBRE Government & Defense is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $78,000 to $85,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits. 

This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.

Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes: U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)