Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... Building trusted client relationships and collaborating across Deloitte's cross-functional teams ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... Building trusted client relationships and collaborating across Deloitte's cross-functional teams ...
The Manager of Bar Operations provides both strategic and hands-on leadership for all casino ... We focus on building loyalty and value with our guests through a combination of impeccable service ...
The Manager of Bar Operations provides both strategic and hands-on leadership for all casino ... We focus on building loyalty and value with our guests through a combination of impeccable service ...
Multi Property Valet Parking Operations Manager (Caesars New Orleans)
New Orleans, LA · On-site
$13.50 - $17.75/hr
The Multi Property Valet Parking Operations Manager oversees all aspects of Hotel Valet, Casino ... We focus on building loyalty and value with our guests through a combination of impeccable service ...
Multi Property Valet Parking Operations Manager (Caesars New Orleans)
New Orleans, LA · On-site
$13.50 - $17.75/hr
The Multi Property Valet Parking Operations Manager oversees all aspects of Hotel Valet, Casino ... We focus on building loyalty and value with our guests through a combination of impeccable service ...
Retail Supervisor
New Orleans, LA · On-site
$16 - $17/hr
Retirement
Whether you're looking for your first job, building your career, or bringing years of experience to ... Assistant Retail Operations Manager and Retail Operations Manager Responsibilities * Show dynamic ...
Retail Supervisor
New Orleans, LA · On-site
$16 - $17/hr
Retirement
Whether you're looking for your first job, building your career, or bringing years of experience to ... Assistant Retail Operations Manager and Retail Operations Manager Responsibilities * Show dynamic ...
General Manager in Training - Retail
$49K - $63K/yr
Medical
Dental
Vision
Retirement
PTO
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. Strong organizational and multitasking ...
General Manager in Training - Retail
$49K - $63K/yr
Medical
Dental
Vision
Retirement
PTO
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. Strong organizational and multitasking ...
General Manager in Training - Retail
Mandeville, LA · On-site
$49K - $63K/yr
Medical
Dental
Vision
Retirement
PTO
... building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. · Strong organizational and multitasking abilities with attention to detail. · ...
General Manager in Training - Retail
Mandeville, LA · On-site
$49K - $63K/yr
Medical
Dental
Vision
Retirement
PTO
... building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. · Strong organizational and multitasking abilities with attention to detail. · ...
General Manager in Training - Retail
Mandeville, LA · On-site
$49K - $63K/yr
Medical
Dental
Vision
Retirement
PTO
... building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. • Strong organizational and multitasking abilities with attention to detail. • ...
General Manager in Training - Retail
Mandeville, LA · On-site
$49K - $63K/yr
Medical
Dental
Vision
Retirement
PTO
... building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. • Strong organizational and multitasking abilities with attention to detail. • ...
Be Seen First
Director of Operations
New Orleans, LA · On-site
$85K - $115K/yr
Medical
PTO
This role requires a strong leader who can manage field operations, coordinate staffing and ... building a great team who truly enjoy helping to make our community a safer place.
Quick apply
Be Seen First
Director of Operations
New Orleans, LA · On-site
$85K - $115K/yr
Medical
PTO
This role requires a strong leader who can manage field operations, coordinate staffing and ... building a great team who truly enjoy helping to make our community a safer place.
District Manager
New Orleans, LA · On-site
$120K - $130K/yr
This position requires exceptional relationship-building acumen, strong operations background. Through effective leadership and market relationships, this manager will improve ABM's brand awareness ...
New
District Manager
New Orleans, LA · On-site
$120K - $130K/yr
This position requires exceptional relationship-building acumen, strong operations background. Through effective leadership and market relationships, this manager will improve ABM's brand awareness ...
New
Property & Casualty Insurance Claims Operations Consultant, Manager
$99K - $232K/yr
Medical
Dental
Vision
Retirement
PTO
... standards - Building relationships with stakeholders to identify opportunities for business ... operations - Managing complex projects with a focus on client satisfaction - Leading teams in ...
Property & Casualty Insurance Claims Operations Consultant, Manager
$99K - $232K/yr
Medical
Dental
Vision
Retirement
PTO
... standards - Building relationships with stakeholders to identify opportunities for business ... operations - Managing complex projects with a focus on client satisfaction - Leading teams in ...
Construction Materials Yard Worker
Madisonville, LA · On-site
$13.75 - $17.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Perform additional duties as assigned by the Yard Manager or Operations Manager. Qualifications * Previous experience in a lumber yard, masonry supply yard, building materials distributor ...
Quick apply
Construction Materials Yard Worker
Madisonville, LA · On-site
$13.75 - $17.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Perform additional duties as assigned by the Yard Manager or Operations Manager. Qualifications * Previous experience in a lumber yard, masonry supply yard, building materials distributor ...
Branch Manager
Madisonville, LA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Regional Manager / Director of Operations Position Summary The Branch Manager is responsible for the overall leadership, operational performance, and profitability of a building materials ...
Quick apply
Branch Manager
Madisonville, LA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Regional Manager / Director of Operations Position Summary The Branch Manager is responsible for the overall leadership, operational performance, and profitability of a building materials ...
Operations Coordinator
New Orleans, LA · On-site
... building hours, security. Communicates with facilities managers regarding janitorial, maintenance, and OIT to ensure that classrooms and offices are orderly and accessible and ready for learning.
Operations Coordinator
New Orleans, LA · On-site
... building hours, security. Communicates with facilities managers regarding janitorial, maintenance, and OIT to ensure that classrooms and offices are orderly and accessible and ready for learning.
Operations Coordinator
New Orleans, LA · On-site
... building hours, security. Communicates with facilities managers regarding janitorial, maintenance, and OIT to ensure that classrooms and offices are orderly and accessible and ready for learning.
Operations Coordinator
New Orleans, LA · On-site
... building hours, security. Communicates with facilities managers regarding janitorial, maintenance, and OIT to ensure that classrooms and offices are orderly and accessible and ready for learning.
Be Seen First
Shift Manager
$12 - $15/hr
Building sales and profits by promoting Guest satisfaction and managing restaurant operations * Escalating any concerns or recommendations with the restaurant, employees, or Guests to the General ...
Quick apply
Be Seen First
Shift Manager
$12 - $15/hr
Building sales and profits by promoting Guest satisfaction and managing restaurant operations * Escalating any concerns or recommendations with the restaurant, employees, or Guests to the General ...
Be Seen First
Shift Manager
New Orleans, LA · On-site
$12 - $15/hr
Building sales and profits by promoting Guest satisfaction and managing restaurant operations * Escalating any concerns or recommendations with the restaurant, employees, or Guests to the General ...
Quick apply
Be Seen First
Shift Manager
New Orleans, LA · On-site
$12 - $15/hr
Building sales and profits by promoting Guest satisfaction and managing restaurant operations * Escalating any concerns or recommendations with the restaurant, employees, or Guests to the General ...
Assistant Store Manager, New Orleans
New Orleans, LA · On-site
$25 - $27/hr
Collaborate with the Store Manager on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building. * Operational ...
Assistant Store Manager, New Orleans
New Orleans, LA · On-site
$25 - $27/hr
Collaborate with the Store Manager on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building. * Operational ...
Sr. Analyst, GTM Operations
New Orleans, LA · On-site
$82K - $98K/yr
Medical
Dental
Vision
Retirement
PTO
... CRM design, business processes, workflows, and user experience. * Experience building dashboards ... Drive operational improvements that increase seller productivity and renewal efficiency. * Help ...
Sr. Analyst, GTM Operations
New Orleans, LA · On-site
$82K - $98K/yr
Medical
Dental
Vision
Retirement
PTO
... CRM design, business processes, workflows, and user experience. * Experience building dashboards ... Drive operational improvements that increase seller productivity and renewal efficiency. * Help ...
Operations Coordinator
New Orleans, LA · Remote
$24 - $26/hr
... building of structure where it is needed. If you thrive in a fast-moving environment and are ... Footprint Project works across the disaster management cycle to expand frontline access to mobile ...
New
Quick apply
Operations Coordinator
New Orleans, LA · Remote
$24 - $26/hr
... building of structure where it is needed. If you thrive in a fast-moving environment and are ... Footprint Project works across the disaster management cycle to expand frontline access to mobile ...
New
Operations Coordinator
New Orleans, LA · On-site
$24 - $26/hr
... building of structure where it is needed. If you thrive in a fast-moving environment and are ... Footprint Project works across the disaster management cycle to expand frontline access to mobile ...
New
Operations Coordinator
New Orleans, LA · On-site
$24 - $26/hr
... building of structure where it is needed. If you thrive in a fast-moving environment and are ... Footprint Project works across the disaster management cycle to expand frontline access to mobile ...
New
Building Operations Manager information
See Covington, LA salary details
$26.7K - $33.5K
20% of jobs
$35.2K is the 25th percentile. Wages below this are outliers.
$33.5K - $40.4K
20% of jobs
The median wage is $45.4K / yr.
$40.4K - $47.2K
14% of jobs
$47.2K - $54K
9% of jobs
$54K - $60.9K
11% of jobs
$62.3K is the 75th percentile. Wages above this are outliers.
$60.9K - $67.7K
6% of jobs
$67.7K - $74.6K
6% of jobs
$74.6K - $81.4K
4% of jobs
$81.4K - $88.3K
3% of jobs
$88.3K - $95.1K
2% of jobs
$95.1K - $101.9K
4% of jobs
$26.7K
$54.6K
$101.9K
How much do building operations manager jobs pay per year?
What does a building operations manager do?
What are the key skills and qualifications needed to thrive as a building operations manager?
What are some common challenges a building operations manager faces in overseeing facility maintenance?
What is the difference between Building Operations Manager vs Facility Supervisor?
| Aspect | Building Operations Manager | Facility Supervisor |
|---|---|---|
| Credentials | Typically requires facilities management certifications or related experience | Often requires similar certifications or experience in facilities or maintenance |
| Work Environment | Oversees multiple building systems and staff in commercial or institutional settings | Manages day-to-day operations and maintenance of facilities, often on-site |
| Employer & Industry | Used in property management, real estate, and corporate facilities | Common in building maintenance, property management, and institutional facilities |
The Building Operations Manager and Facility Supervisor roles share similar credentials and work environments, focusing on maintaining building systems and operations. The main difference lies in scope: the Building Operations Manager typically oversees broader operational strategies and multiple teams, while the Facility Supervisor handles daily maintenance and on-site supervision.
Is a building operations manager a high paying job?
What are popular job titles related to Building Operations Manager jobs in Covington, LA?
For Building Operations Manager jobs in Covington, LA, the most frequently searched job titles are:
What job categories do people searching Building Operations Manager jobs in Covington, LA look for?
The top searched job categories for Building Operations Manager jobs in Covington, LA are:
What cities near Covington, LA are hiring for Building Operations Manager jobs?
Cities near Covington, LA with the most Building Operations Manager job openings:
Full-time
Re-posted 25 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...
About Deloitte
Sourced by ZipRecruiter
Industry
Finance and insurance and business management consulting
Company size
10,000+ Employees
Headquarters location
Orlando, FL, US