QUALIFICATIONS:- Bachelor's degree required; major in the computer science field preferred.
- Six (6) years of related experience or an equivalent combination of education and experience is required. Experience in multi-line claims management or case management processes and system requirements is strongly preferred.
- Strong knowledge of third-party administration/claims management business and technology
- SQL knowledge is strongly preferred
- A basic understanding of code is strongly preferred
- PC literate, including Microsoft Office products, including Visio
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Self-motivated
- Ability to work in a team environment
- Ability and willingness to take initiative
- Ability to meet or exceed Performance Competencies
PRIMARY PURPOSE: To lead the business analysis efforts for implementations and large, multi-line projects; to review, analyze and document internal and client user needs; and to provide mentorship and leadership within the business analysis team.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:- Leads the requirements management efforts for large projects to include new client implementations and large strategic projects; devises and executes a requirements management plan for assigned projects; and takes ownership of the business analysis role throughout the project.
- Identifies and understands stakeholders; initiates and facilitates meetings and discussions with stakeholders as appropriate.
- Works with project managers, project requestors, operations, business representatives, IT representatives, and clients to ensure complete understanding of software requirements; provides business-related IT knowledge to clients and business representatives during the requirements management process.
- Produces project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames, and other documentation as required, using standard templates. Meets deadlines and manages work to timelines.
- Mentor team members.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES: Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.
QUALIFICATIONS: Education & Licensing Bachelor's degree required; major in computer science field preferred.
Experience: Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements is strongly preferred.
Skills & Knowledge:- Strong knowledge of third-party administration/claims management business and technology, PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Self motivated
- Ability to work in a team environment
- Ability and willingness to take initiative
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.