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Director, Infrastructure & Operation Services

Permanent Appointment

Regina Head Office

Job Summary:

The position of Director, Infrastructure and Operation Services leads and oversees the efforts of the Infrastructure & Operation Services team and reports directly to the Chief Technology Officer & VP, Business Intelligence. 

The Director, Infrastructure Operations is accountable for the following:

• Strategic planning, direction, leadership and management of the IT Infrastructure & Operations department to ensure corporate targets and goals are met. 
• Planning and implementation of enterprise and departmental IT systems in support of business operations and IT best practices & standards.
• WCB Saskatchewan's cybersecurity operations and continuously improving the maturity of our security controls.
• Core IT services including infrastructure, servers, collaboration platforms, networks, and end-user computing in both on-premise and cloud environments.
• End-user support services and WCB Service Desk performance.

Duties & Responsibilities:

1. Sets the mission, vision, and strategy of the Infrastructure and Operation Services organization.
2. Introduces innovative solutions and operations capabilities.
3. Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
4. Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, and acting as a trusted advisor.
5. Creates and aligns an Infrastructure & Operations value map by linking targeted business outcomes with the future-state business capabilities.
6. Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes.
7. Provides direction on what emerging technologies should be incorporated into Infrastructure & Operations products and services to successfully deliver overall IT strategy.
8. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by infrastructure & Operations teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.
9. Champions Infrastructure & Operations involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
10. Drives the adoption of (and commitment towards) service improvements.
11. Develops the maturity of Infrastructure & Operations to improve efficiency, deliver new innovations and increase collaboration with other business areas.
12. Drives the development of enterprise technology standards, governance processes and performance metrics.
13. Develops, implements and manages an integrated human resource management plan for the department ensuring that they are linked to corporate strategies. This includes staffing, training and development including regular coaching of staff, organizational and management development, succession planning and performance management.
14. Builds and maintains positive and effective working relationships with other departments, and units within the organization that are reflective of the values and culture of the WCB. 
15. Directs, supports, and/or participates in the development and maintenance of Business Continuity Plan, ensuring plan is complete and current. 
16. Develops, implements and manages department strategic operating plans, budgets, and key performance indicators. Analyzes results and takes corrective actions as required. 
17. Ensures WCB's compliance with the legal framework, policies, standards and procedures within applicable privacy legislation. 
18. Ensures a safe and healthy working environment in areas of responsibility through the development of a safety culture. 
19. Performs other related duties as required. 

Qualifications:

The following Education, Experience, Designations/Licenses and Behavioral & Technical Qualifications (Competencies) are job requirements: 

• Bachelor's degree in Computer Science or other related degree with at least 10 years' experience in a leadership position responsible for IT infrastructure and operations Management. 

• Strong communication, team building and mentoring skills.

• ITIL Certification would be an asset.
   

Applications:

It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.

The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.