Broker Assistant Remote Jobs in Alabama (NOW HIRING)

Manager, Implementation

RxBenefits is hiring!
We are adding a leadership position to the growing Implementation team in our Birmingham, AL office. The Manager is responsible for a range of implementation activities intended to achieve a high level of client service and satisfaction during their implementation phase. This position will be located in Birmingham, AL or remote.

Job Responsibilities Include:

• Manage and provide leadership to a team of Implementation Coordinators, with a focus on developing talent and delivering successful results

• Assist Implementation Director/Management with development of team goals, providing team support, and with creating training documents to assist with team growth/development

• Continually analyze team processes/procedures and provide recommendations and solutions for improvement opportunities

• Handle multiple implementation projects at any given time

• Support various aspects of implementation process in conjunction with Implementation Team

• Lead and attend calls with brokers, clients and PBM Partners around the setup of benefit design

• Gather business requirements as necessary and apply detailed working knowledge of RxBenefits standard products and features to support the Account Management (AM) team

• Create configuration documents (SOB, CRD, Project Plans, GIS, etc.) for setup in RxBenefits and PBM systems

• Recommend implementation of features and functions where appropriate prior to the go-live date

• Work with Implementation Quality Analyst, where necessary, to create and assist with testing process to ensure integrity of data conversions prior to go-live

• Track tasks accomplished, time spent and milestones completed using internal RxBenefits tools

• Assist with identification of risks, and with development of mitigation or avoidance plans

• Communicate with AM team and other stakeholders throughout the implementation project life cycle

• Assist AM team with post-live support questions when needed

• Other duties as assigned

Required Skills / Experience Include:

• Degree in Business, Accounting, Computer Information Systems or related field or equivalent experience may be considered

• Minimum of 2 years professional level experience in a position with project management and 3 years' experience with product implementation. Prior experience in a client facing position desired

• Prior experience in the Pharmacy / Healthcare industry

• Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint)

• Demonstrated leadership experience

• Proven business integration skills

• Proven analytical skills

• Excellent organizational/project management skills

• Sense of urgency necessary to meet goals, objectives and deadlines

• Excellent interpersonal and human relations skills. Able to work with people of varied technical backgrounds and management levels

• Excellent written, verbal and presentation skills. Able to communicate technical concepts to non-technical personnel