Broadworks Jobs in Georgia (NOW HIRING)

A Broadworks job typically involves working with BroadWorks, a cloud-based communications platform developed by BroadSoft (now part of Cisco). Professionals in this role manage, configure, and troubleshoot VoIP, SIP, and unified communications services for businesses and service providers. Responsibilities may include deploying and maintaining BroadWorks applications, integrating third-party services, and ensuring system reliability. Strong expertise in networking, telecom protocols, and platform administration is often required.

Professionals working with BroadWorks are typically responsible for the configuration, maintenance, and troubleshooting of enterprise VoIP and unified communications platforms. Daily tasks often include monitoring system health, managing user accounts, resolving service tickets, and implementing updates or patches. You may also collaborate with network engineers, technical support teams, and end users to ensure seamless communication services. Work often involves both independent problem-solving and active participation in cross-functional projects, providing continual learning and growth opportunities.

To thrive in a BroadWorks role, you need a solid background in VoIP technologies, SIP protocol, and telephony system administration, often supported by relevant IT or telecommunications certifications such as CCNA or MetaSwitch certifications. Experience using BroadWorks application servers, session border controllers, and network monitoring tools is highly valuable. Strong analytical skills, clear communication, and customer service orientation are essential soft skills for troubleshooting and supporting clients. These abilities ensure high-quality service delivery, effective system maintenance, and reliable support in a demanding telecommunications environment.